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# IT Helpdesk Support

- **Company:** NODE.DIGITAL LLC
- **Location:** Herndon, VA, United States
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Amazon Web Services, Apple Mac Systems, Microsoft Azure, Cloud Computing, Identity and Access Management, IT Management, Information Technology Operations, Virtual Private Networks (VPN), Systems Integration, Wi-Fi Technology, Network Routers, Scripting, Computer Networking Systems, Google Cloud, Firewalls (Computer Science), Microsoft InTune, Casper Suite, Gsuite
- **Published:** July 31, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=efedc8f70cc54e2c

## About the Role

* 5+ years of experience in IT Operations, Systems Administration, or Internal IT leadership.
 * Advanced expertise managing and supporting macOS environments.
 * Strong Google Workspace administration experience.
 * Hands-on experience with MDM platforms and endpoint security solutions.
 * Solid networking and troubleshooting skills.
 * Ability to work independently, manage priorities, and drive projects with minimal oversight.
 * Excellent communication and stakeholder management skills., * Experience supporting consulting, technology, or professional services organizations.
 * Familiarity with automation, scripting, and cloud platforms (AWS, Azure, or Google Cloud).
 * Knowledge of security and compliance frameworks such as NIST, SOC 2, CMMC, or FedRAMP.
 * Relevant industry certifications.

## Description

We are seeking an experienced IT Helpdesk Support to oversee and enhance our internal technology environment. This role is responsible for ensuring employees remain productive, secure, and connected across a predominantly macOS ecosystem. The ideal candidate is highly self-directed, technically versatile, and experienced in managing IT operations within a fast-paced, growing organization.
Key Responsibilities

 * Lead internal IT initiatives, including infrastructure upgrades, system implementations, and process improvements.
 * Manage employee onboarding and offboarding, including device provisioning, account administration, and access management.
 * Serve as the primary administrator for Google Workspace, overseeing users, security policies, integrations, and compliance controls.
 * Provide advanced support for macOS environments and maintain operational support for Windows systems.
 * Administer endpoint security, antivirus solutions, and MDM platforms such as Jamf, Kandji, or Intune.
 * Configure and support networking infrastructure, including Wi-Fi, VPNs, firewalls, routers, and switches.
 * Develop and maintain IT documentation, standards, and operational procedures.
 * Partner with teams across the organization to deliver reliable, secure, and scalable technology solutions.


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