> Markdown version of [/jobs/ext/1819998-helpdesk-specialist-ii](https://www.wearedevelopers.com/jobs/ext/1819998-helpdesk-specialist-ii). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Helpdesk Specialist II - **Company:** Open Network Exchange - **Location:** Scottsdale, AZ, United States - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** Active Directory, Apple Mac Systems, Microsoft Azure, CompTIA Network+, CompTIA Security+, Issue Tracking Systems, Microsoft Office, Virtual Desktops, Windows Desktop, User Accounts - **Published:** July 31, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=9764e0bf70811a2b ## About the Role * High School Diploma or equivalent * 2+ years of Desktop Support experience * Working knowledge of PC, VDI & Laptop Imaging * Proficiency in Microsoft Office Suite and familiarity with Windows and/or MacOS operating systems, * Teamwork, multi-tasking, and excellent communication skills * Strong interpersonal and communication skills * Superior organization, prioritization, self-motivation, and problem resolution skills * Mental requirements include, but are not limited to, the ability to concentrate, take initiative, cope with stress, adapt to and stay alert in a business environment, and use independent judgement to accomplish results * Ability to work in a fast-paced environment Preferred * IT certifications preferred: * CompTia A+ * CompTia Network + * CompTia Security+ * Microsoft Azure * Microsoft Certified: Azure Virtual Desktop Specialty * 2+ years Working knowledge of Active Directory/Server and permissions Physical Demands * Ability to be routinely exposed to equipment operational noise heat-cold-and dust. * Adequate ability to stand, sit, squat, walk, bend, move, reach, or stretch for prolonged time periods with no restrictions, as required by job duties. * Work safely and professionally while adhering to all regulatory requirements (OSHA, EPA, State, and Federal regulations, etc.). * Comprehend and adhere to management directions and/or safety instructions with no restrictions. * Effective communication in a business environment * Pull, push, carry, lift, or move items up to 50 lbs. throughout the work shift without assistance, as required by job duties. * Ability to transport, install, and maintain equipment, including computers, printers, and monitors, lying, crawling, stooping, and bending to fully install various pieces of equipment without assistance at various workstations. ## Description Under the direction of the Helpdesk Manager, the Helpdesk Specialist II provides support in a fast-paced office and sales contact center environment as well as supporting remote facilities. Local and remote support includes around 350-400 onsite users 20-30 off site users in our headquarters in Scottsdale, AZ, and an additional 600-700 users in sites in the United Kingdom and the Philippines. * Provide end-user support on all company devices and employee personal devices utilizing ONE's software and systems * Record detailed ticket activity and resolutions in service logs, using the help desk ticket tracking system * Install, configure, and troubleshoot computers, printers and other peripherals * Assist in the setup of new user accounts and provide basic orientation to new users * Respond promptly to internal service inquiries and phone calls * Communicate and follow up with users while working on their issues and ensure successful and timely resolution * Assist with the maintenance of ONE's Active Directory * Assist with office moves including all end-user hardware and other items where needed * Escalate unresolved technical support issues to the appropriate IT team member * Set up and support video conference solutions * Create knowledge base articles * Participate in department on-call rotation coverage as needed * Other duties or special projects as assigned ## Related Videos - [Developer Tools for Microsoft Azure](https://www.wearedevelopers.com/videos/450-developer-tools-for-microsoft-azure) - [Blazor Unleashed: The Future of .NET Web Development](https://www.wearedevelopers.com/videos/1564-blazor-unleashed-the-future-of-net-web-development) - [Full-stack role-based authorization in 45 minutes](https://www.wearedevelopers.com/videos/312-full-stack-role-based-authorization-in-45-minutes) - [The Developer Workstation Blind Spot: Why Your Security Stack Can't See What Matters Most](https://www.wearedevelopers.com/videos/100254-the-developer-workstation-blind-spot-why-your-security-stack-can-t-see-what-matters-most) - [This Is Not Your Father's .NET](https://www.wearedevelopers.com/videos/967-this-is-not-your-father-s-net) - [Develop enterprise-ready applications for Microsoft Teams with Azure resources on modern web technologies](https://www.wearedevelopers.com/videos/187-develop-enterprise-ready-applications-for-microsoft-teams-with-azure-resources-on-modern-web-technologies) ## Related Articles - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology)