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# Deskside Support Analyst (Level 2)

- **Company:** Cognizant Technology Solutions Corporation
- **Location:** Stamford, CT, United States
- **Experience:** Experienced
- **Salary:** $37,804.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Apple Mac Systems, Microsoft Azure, Desktop Computing, Human-Computer Interaction, Information Technology Operations, Networking Hardware, Network Troubleshooting, System Center Configuration Manager, Virtual Desktops, Networking Basics, Citrix Systems, Remote Service Software, Software Deployment, Software Engineering, Virtual Environment, Peripherals, Microsoft InTune, Patch Management, Laptops, Servicenow, User Accounts
- **Published:** July 31, 2026
- **Apply:** https://www.juju.com/job/00000000gkk7t8

## About the Role

+ Bachelor's degree in IT or related field (or equivalent experience)

 + 3-6+ years of experience in **deskside / end-user support**

 + Strong expertise in:

 + Windows 10 / Windows 11 and Mac OS

 + Active Directory

 + Intune / SCCM

 + Experience with:

 + Remote support tools (BeyondTrust, LogMeIn, ScreenMeet)

 + ITSM tools (ServiceNow / Remedy)

 + Strong troubleshooting skills across **hardware, software, and network issues**

 + Experience supporting **corporate/VIP users**

 + Ability to handle **multiple priorities in a fast-paced environment**

 + Willingness to work flexible hours, including weekends if required

Preferred Qualifications

 + Experience with:

 + Citrix / Azure Virtual Desktop (AVD)

 + Audio/Video technologies

 + ITIL framework

 + Knowledge of **network fundamentals and physical layer troubleshooting**

Soft Skills

 + Excellent communication skills (verbal and written)

 + Strong customer service focus and professionalism

 + Ability to work independently and in a **team-oriented environment**

 + Strong organizational and time management skills

 + Ability to perform under pressure and meet SLAs

## Description

We are seeking a skilled Deskside Support Analyst (Level 2) to provide onsite technical support to end users in a corporate environment. The ideal candidate will have strong hands-on experience in desktop support, troubleshooting hardware/software issues, and delivering exceptional customer service. This role involves direct user interaction, VIP support, and maintaining IT operations efficiency., + Provide **Level 2 onsite support** for end-user incidents and service requests

 + Troubleshoot and resolve **hardware, software, and network-related issues**

 + Support desktops, laptops, mobile devices, and peripherals (printers, scanners, etc.)

 + Install, configure, and upgrade **operating systems and applications**

 + Perform **software deployments, system upgrades, and patch management**

 + Manage **Active Directory tasks** (user accounts, password resets, access control)

 + Provide **VIP (Tier 1) user support** with high responsiveness and professionalism

 + Utilize **remote support tools** for troubleshooting when needed

 + Support **virtual environments** (Citrix / Azure Virtual Desktop)

 + Provide **Audio/Video conferencing support**

 + Assist with **IT asset management and procurement processes**

 + Support **office moves, relocations, and infrastructure setup**

 + Deliver **Hands & Feet support** for server, storage, backup, and network equipment

 + Accurately log and track requests using ITSM tools (ServiceNow / Remedy)

 + Ensure adherence to **SLA targets and ITIL best practices**


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