> Markdown version of [/jobs/ext/1820536-application-support-and-maintenance-analyst](https://www.wearedevelopers.com/jobs/ext/1820536-application-support-and-maintenance-analyst). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Application Support and Maintenance Analyst

- **Company:** Rbc Capital Markets
- **Location:** Minneapolis, MN, United States
- **Experience:** Experienced
- **Salary:** $55,000.0 - $95,000.0
- **Contract:** Permanent contract
- **Skills:** Artificial Intelligence, Software Applications, EXEC (Scripting Language), Site Reliability Engineering Practices, Software Engineering, Enterprise Software Applications, Customer Identity Access Management, Information Technology
- **Published:** July 9, 2026
- **Apply:** https://diversityjobs.com/main/sendform/8/8/28176/1/17528455?backUrl=%2Fcareer%2F17528455%2FApplication-Support-Maintenance-Analyst-Minnesota-Minneapolis

## About the Role

* Bachelor's degree or equivalent experience
 * 3-5 years' experience in an application support and maintenance analyst role
 * effective and strong written and oral communication skills
 * familiarity with IT Service Management and IT Risk Management

Nice to have:

 * familiarity with SRE practices and leveraging AI tools and agents
 * experience with app custodian activities around vulnerabilities, risk, and compliance
 * Knowledge and experience with disaster readiness and disaster recovery testing, Computer Operations, Customer Service, Enterprise Application Delivery, Group Problem Solving, Information Technology (IT) Infrastructure, Interpersonal Relationships, Standard Operating Procedure (SOP), System and Console Operations, System Applications, Systems Software

## Description

The Application Support and Maintenance Lead is responsible for leading day-to-day support and long-term maintenance and SRE activities and processes for trade/order entry applications that are part of a critical business service.

The role will work closely with other support and maintenance team members to meet deadlines and SLAs on tickets and tasks, help develop and follow best practices, and ensure departmental objectives are met.

What will you do?

 * Lead, coordinate, and support the day-to-day support operations and longer timeline maintenance and SRE activities for Trading and Order Management applications, ensuring compliance with information technology risk and audit requirements and addressing system performance and technology currency issues. This may require additional effort with leading on night/weekend issues and activities.
 * Manage, resolve and communicate incidents and major issues within SLAs, working Support, Development and/or Business teams, where needed. Coordinate Tech status and P1/P2 Exec comms.
 * Provide mentorship to team members, enabling them for high performance; establish direction in alignment with departmental objectives and goals; ensure application support and maintenance processes are documented and followed.
 * End-to-end Ownership and custodianship of Trading and Order Management platforms, activities and processes
 * Lead/SME for CBS US Equities/Trading DR, CIAM, CUSO, and other strategic initiative activities where it pertains to the critical USWM Order/Trading apps (LeoTrade, BETALink, BR OMS, Tradeweb)
 * Leverage SRE, AI, and other skills and tools to identify and lead opportunities to improve productivity, operational processes, platform performance and business results to solve moderately complex issues related to application support and maintenance activities. Coordinate and lead the team in prioritizing annual OKR and goal activities.
 * On-call rotation for 24x7 support and platform resilience


## Related Videos

- [The Avengers Initiative (Practical Ethics for Software Engineers)](https://www.wearedevelopers.com/videos/2070-the-avengers-initiative-practical-ethics-for-software-engineers)
- [Securing your application software supply-chain](https://www.wearedevelopers.com/videos/468-securing-your-application-software-supply-chain)
- [Enabling intelligent logistics automation: home-grown Industrial IoT platform at Austrian Post](https://www.wearedevelopers.com/videos/2018-enabling-intelligent-logistics-automation-home-grown-industrial-iot-platform-at-austrian-post)
- [SRE Methods In an Agency Environment](https://www.wearedevelopers.com/videos/348-sre-methods-in-an-agency-environment)
- [Hiring AI Native Talents](https://www.wearedevelopers.com/videos/100268-hiring-ai-native-talents)
- [Official Opening of WeAreDevelopers World Congress 2026](https://www.wearedevelopers.com/videos/100000-official-opening-of-wearedevelopers-world-congress-2026)

## Related Articles

- [What Industries Outside of AI Are Hiring The Most AI Experts?](https://www.wearedevelopers.com/magazine/98-what-industries-outside-of-ai-are-hiring-the-most-ai-experts)
- [How to Become an AI Engineer](https://www.wearedevelopers.com/magazine/331-how-to-become-an-ai-engineer)
- [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated)
- [Coffee with Developers - Maria Apazoglou - Making AI understandable for all in production](https://www.wearedevelopers.com/magazine/475-coffee-with-developers-maria-apazoglou-making-ai-understandable-for-all-in-production)
- [Résumé-Driven Development: How IT trends affect the job market for software developers](https://www.wearedevelopers.com/magazine/59-resume-driven-development-how-it-trends-affect-the-job-market-for-software-developers)
- [Data Analyst Salary in the UK](https://www.wearedevelopers.com/magazine/278-data-analyst-salary-in-the-uk)