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# Agentforce & Data 360 Technical Support Engineer

- **Company:** Salesforce Inc.
- **Location:** Atlanta, GA, United States
- **Salary:** $80,900.0 - $122,300.0
- **Contract:** Permanent contract
- **Skills:** HTML, JavaScript (Programming Language), Application Programming Interfaces (APIs), Big Data, Cascading Style Sheets (CSS), Cloud Computing, Customer Data Management, Relational Databases, Database Theory, Cloud Services, Standard Sql, Salesforce.Com, Apex Code, Data Management, Web Technologies
- **Published:** July 31, 2026
- **Apply:** https://www.jobmonkeyjobs.com/career/27893142/Agentforce-Data-360-Technical-Support-Engineer-Georgia-Atlanta-7447

## About the Role

These roles have Government requirements: Must be a Sole U.S. Citizen ( Non-dual citizen with any other country ) operating on U.S. Soil with ability to meet customer and government screening standards applicable to this role, including a Criminal Justice Information Services screening with fingerprint scan. Due to the citizenship requirement for this role, which supports U.S. federal, state, and/or local government customers, citizenship will be verified through two of the following REAL ID Act documents: U.S. Passport, Passport Card, REAL Driver's License, Global Entry Card, U.S. Government CAC/PIV, * Demonstrated skill in software customer support or software customer service in a customer-facing role

 * Experience with web technologies including HTML, JavaScript, CSS, or APEX.
 * Experience with Salesforce and/or CRM applications and other cloud-based technologies preferred
 * API / programming experience
 * Big data experience
 * Experience with Database concepts, Data management (RDBMS), and SQL
 * Salesforce Developer, Agentforce, Data 360 Certification is a plus
 * Familiarity with Sales Cloud, Service Cloud, Data Cloud, or Agentforce technologies.
 * US Citizenship to support our specific customers
 * Bilingual Portuguese, French or Spanish language proficiency is a plus!

## Description

Your Impact - Responsibilities: In your role as a Agentforce and Data 360 Support Engineer, you are the first point of contact for customers experiencing challenges navigating and implementing Data 360 and Agentforce products. Job responsibilities include but are not limited to:

 * Developing and maintaining technical expertise in Salesforce Data 360 and Agentforce.
 * Demonstrating exceptional analytical, troubleshooting, and problem-solving expertise.
 * Providing feature explanation and best practices.
 * Managing customer expectations and the customer experience to maximize customer satisfaction.
 * Actively maintaining and participating in job-related training activities.
 * Demonstrating the ability to research, document, and prioritize customer issues, leveraging internal tools and escalation teams as necessary, as well as prioritizing and managing time effectively in a fast-paced environment.
 * Multitasking and performing effectively under pressure.
 * Creating and curating knowledge content.


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