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# Sr. IT Technician | Wyandotte Hospital | Wyandotte, MI

- **Company:** Henry Ford Inc
- **Location:** Wyandotte, MI, United States
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Microsoft Office, Tablet Computers, Guidewire PolicyCenter, Information Technology, Extreme Programming, Wireless Technologies, Laptops
- **Published:** July 30, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=baf0702dbfeb881c

## About the Role

* High School diploma or G.E.D. equivalent. Associates Degree in Computer Science or related technical field, preferred.
 * Three (3) years minimum of endpoint device experience working in a technical capacity. (HP Preferred)
 * Three plus (3+) years working in a HealthCare related field, preferred.
 * Proficient knowledge of Windows Operating systems (XP/7/8), Microsoft Office and common application support.
 * Proficient knowledge of network and wireless technology.
 * Proficient oral and written communication skills.

Required Certifications:

 * Technical Certifications (A+ Certified, HP Certified, Microsoft), preferred. ITIL Certified, preferred.

## Description

The Senior IT Technician is responsible for on-site, in-house, and remote technical service support, installation, configuration and incident resolution in the Endpoint Devices (PC, Laptops, tablets, Phones, Printers, et.) device environments.

Daily Tasks and Responsibilities:

 * Provides technical support to customers on operational or maintenance aspects of system equipment.
 * Diagnoses hardware, software, mechanical and systems failures, using established procedures.
 * Provide technical assistance to system projects and technical staff as needed.
 * Identifies and appropriately escalates system hardware, software or build issues for quality assurance and system stability.
 * Provides guidance and support to Jr. Staff and department management as needed to ensure service excellence is achieved.
 * Provides excellent customer service by keeping customers fully informed of the status of their incident.
 * Expected to lead system initiatives and critical projects upon request.
 * Knowledge of Henry Ford Health System locations preferred.


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