> Markdown version of [/jobs/ext/182195-help-desk-analyst](https://www.wearedevelopers.com/jobs/ext/182195-help-desk-analyst). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Help Desk Analyst - **Company:** Robert Half - **Location:** Philadelphia, PA, United States - **Contract:** Temporary to permanent - **Skills:** Microsoft Windows, Active Directory, Issue Tracking Systems, User Administration - **Published:** May 14, 2026 - **Apply:** https://www.juju.com/job/00000000fzdk0x ## About the Role Requirements * Experience providing help desk or service desk support in a detail-oriented environment. * Working knowledge of Active Directory for basic user and access administration. * Hands-on experience supporting Microsoft Windows, including Windows 10 systems. * Ability to perform basic technical troubleshooting for desktop, login, and application issues. * Familiarity with ticketing systems and handling service desk requests in an organized manner. * Strong communication skills with the ability to assist users clearly and effectively. Technology Doesn't Change the World, People Do.®, All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. ## Description Our team is hiring a Help Desk Analyst for a client based in the Philadelphia, Pennsylvania area. This is a long term contract to hire based opportunity and is mainly remote. Candidates must reside in PA, NJ or DE for consideration. The shift we are hiring for is Saturday to Wednesday 9am-5:30pm. Please apply only if you are interested and available for this shift!, * Respond to incoming service desk requests and document issues clearly to ensure timely follow-up and resolution. * Troubleshoot hardware, software, and operating system problems for users working in Microsoft Windows 10 environments. * Assist with account access, password support, and user administration tasks within Active Directory. * Diagnose basic technical issues, identify root causes, and escalate more complex problems when needed. * Provide clear guidance to end users on system use, common fixes, and best practices to minimize recurring issues. * Track, update, and close support tickets accurately while maintaining strong customer service throughout the support process. Responsibilities: * Provide first-line technical assistance for hardware, software, and access-related issues reported by end users. * Investigate and resolve problems within Microsoft Windows and Windows 10 environments using sound troubleshooting practices. * Manage incoming service desk tickets by documenting issues clearly, prioritizing requests, and following through to completion. * Support user account administration tasks such as password resets, access updates, and directory-based account maintenance in Active Directory. * Escalate more complex incidents when needed while maintaining communication with users on status and next steps. * Track recurring issues and contribute helpful documentation or guidance to improve support efficiency. * Assist with desktop-related setup, configuration, and routine maintenance to ensure reliable day-to-day operations. ## Related Videos - [Keycloak case study: Making users happy with service level indicators and observability](https://www.wearedevelopers.com/videos/1599-keycloak-case-study-making-users-happy-with-service-level-indicators-and-observability) - [Fake or News: Translating Dog Barks, Notepad Gets an Upgrade and Michelin-Star Robots - Paul Tregoing](https://www.wearedevelopers.com/videos/1802-fake-or-news-translating-dog-barks-notepad-gets-an-upgrade-and-michelin-star-robots-paul-tregoing) - [MCP Mashups: How AI Agents are Reviving the Programmable Web](https://www.wearedevelopers.com/videos/1392-mcp-mashups-how-ai-agents-are-reviving-the-programmable-web) - [HR Tech: An Essential Ingredient for Tech-Driven Business Transformation](https://www.wearedevelopers.com/videos/1482-hr-tech-an-essential-ingredient-for-tech-driven-business-transformation) - [RPA in the Public Sector](https://www.wearedevelopers.com/videos/86-rpa-in-the-public-sector) - [What If We Designed Employee Experience Like a Customer Journey?](https://www.wearedevelopers.com/videos/1824-what-if-we-designed-employee-experience-like-a-customer-journey) ## Related Articles - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Data Analyst Salary in the UK](https://www.wearedevelopers.com/magazine/278-data-analyst-salary-in-the-uk) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Where To Find Software Engineering Jobs](https://www.wearedevelopers.com/magazine/396-where-to-find-software-engineering-jobs) - [How to land a developer job in Amsterdam](https://www.wearedevelopers.com/magazine/36-how-to-land-a-developer-job-in-amsterdam)