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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # DEPARTMENTAL SYSTEMS ANALYST (TAP) - **Company:** LA METROPOLITAN - **Location:** Los Angeles, CA, United States - **Salary:** $83,990.0 - $125,986.0 - **Contract:** Temporary contract - **Skills:** Testing (Software), .NET Framework, Data Analysis, JIRA, Software Bug Management, Business Systems, Cyber Security, Information Systems, Computer Programming, Databases, Crystal Reports (Reporting Software), Data Warehousing, Database Design, Disaster Recovery, Human-Computer Interaction, Systems Analysis, Oracle Databases, Commercial Software, Requirements Traceability, Salesforce.Com, SQL Databases, Test Management, Salesforce Communities, Data Processing, Computer Equipment, Information Technology, Data Management, Testrail, User Administration - **Published:** July 1, 2026 - **Apply:** https://www.dice.com/job-detail/2df1d494-722e-4e4f-88af-71b79fc1141d ## About the Role A combination of education and/or experience that provides the required knowledge, skills, and abilities to perform the essential functions of the position. Additional experience, as outlined below, may be substituted for required education on a year-for-year basis. A typical combination includes, * Bachelor's Degree in Computer Science, Information Systems, or a related field, * One year of relevant experience performing work within a department leading to an understanding of systems for computerization or programming in FOCUS and other user-oriented languages Certifications/Licenses/Special Requirements * A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions Preferred Qualifications Preferred Qualifications (PQs) are used to identify relevant knowledge, skills, and abilities (KSAs) as determined by business necessity. These criteria are considered preferred qualifications and are not intended to serve as minimum requirements for the position. PQs will help support selection decisions throughout the recruitment. In addition, applicants who possess these PQs will not automatically be selected. The following are the preferred qualifications: * Experience gathering and documenting business requirements, use cases, or user stories for technology or Salesforce-related projects. * Experience working with Salesforce, including working within Salesforce environments, supporting Salesforce-based business processes, or contributing to Salesforce configuration/customization efforts. * Experience writing test scenarios and test cases derived from user stories or business requirements documented by a Business Systems Analyst. * Experience utilizing Jira, TestRail, or similar tools to support requirements traceability, defect management, or test case management. Essential Knowledge Knowledge of (defined as a learned body of information that is required for and applied in the performance of job tasks) * Theories, principles, and practices of specified application areas and systems analysis and design * Applicable software, such as Crystal Reports, .NET Framework, etc. * Analysis, research procedures, and reconciliation of information * Capabilities of large-scale computer systems * Personal computer hardware and software * System administration, security practices, and user management * Query generation, data organization, and database design * Statistical analysis and data interpretation Skill in (defined as the proficient manual, verbal, or mental utilization of data, people, or things) * Analyzing and designing information systems in a specified application area * Listening to users, interpreting needs, and providing support * Managing database information and developing data warehouses, using systems such as Oracle Database * Application utilization, maintenance, planning, troubleshooting, and upgrades, such as Crystal Reports * Basic programming languages, such as SQL (Structured Query Language), Crystal Syntax, etc. * Troubleshooting system problems and developing solutions * Preparing easily consumable reports, professional e-mails, and correspondence * Exercising sound judgment and creativity in making decisions * Communicating effectively orally and in writing * Interacting professionally with various levels of Metro employees and outside representatives Ability to (defined as a present competence to perform an observable behavior or produce an observable result) * Compile, analyze, and communicate system information and data * Think and act independently, Applicants who best meet job-related qualifications will be invited to participate in the examination process that may consist of any combination of written, performance, or oral appraisal to further evaluate job-related experience, knowledge, skills and abilities., * I do not have education equivalent to grade 12 * High school graduate, diploma or the equivalent (GED) * Associate degree from an accredited college or university * Bachelor's degree from an accredited college or university * Master's degree from an accredited college or university * PhD from an accredited college or university 03 Please select the number of years of relevant experience you have in performing work within a department leading to an understanding of systems for computerization or programming in FOCUS and other user-oriented languages * No experience * Less than 1 year * 1 year or more, but less than 3 years * 3 years or more, but less than 5 years * 5 years or more 04 If you indicated having experience in performing work within a department leading to an understanding of systems for computerization or programming in FOCUS and other user-oriented languages, please describe your relevant experience and list the position title(s) and dates of employment in which you gained this experience. If you do not have this experience, please list "N/A" in the field below. 05 Do you possess a professional certification in Salesforce (e.g., Salesforce Administrator), business analysis (e.g., ECBA), or software testing (e.g., ISTQB Foundation Level)? * Yes, certification in Salesforce * Yes, certification in Business Analysis * Yes, certification in Software Testing * No, I do not have any certifications listed above, Describe your relevant experience gathering and documenting business requirements, use cases, or user stories for technology or Salesforce-related projects. Please list the position title(s) and dates of employment in which you gained this experience. If you do not have this experience, please list "N/A" in the field below. 08 Describe your relevant experience working with Salesforce, including working within Salesforce environments, supporting Salesforce-based business processes, or contributing to Salesforce configuration/customization efforts. Please list the position title(s) and dates of employment in which you gained this experience. If you do not have this experience, please list "N/A" in the field below. 09 Describe your relevant experience writing test scenarios and test cases derived from user stories or business requirements documented by a Business Systems Analyst. Please list the position title(s) and dates of employment in which you gained this experience. If you do not have this experience, please list "N/A" in the field below. 10 Describe your relevant experience utilizing Jira, TestRail, or similar tools to support requirements traceability, defect management, or test case management. Please list the position title(s) and dates of employment in which you gained this experience. If you do not have this experience, please list "N/A" in the field below. Required Question ## Description Performs information systems support and analysis for a specified function or area within a department and ensures that all concerns are addressed and closed within the prescribed practices and required timeline. Recruitment Timelines: Interviews are projected to be scheduled for the week of 8/10/2026These dates are subject to change. We encourage you to monitor your governmentjobs.com profile and emails for the latest updates. Examples of Duties * Performs systems analysis and provides systems support in a specified application area * Develops, oversees, and maintains information systems * Produces various reports for functional areas * Consults with staff from functional areas and users to determine information processing needs and to design/identify specific training programs * Designs technical systems specifications describing information processing functions required by the users * Evaluates and recommends use of commercial software in application area * Provides input to consultants regarding user needs and acceptability of alternatives for development of assigned systems * Coordinates with systems programmers * Evaluates systems to ensure that user requirements are properly satisfied * Troubleshoots, analyzes, and resolves user and systems problems * Monitors system performance and integrity * Designs and implements upgrades to user interface * Communicates system upgrade needs to ITS (Information Technology Services) * Responds to system emergencies * Researches and prepares reports, systems training manuals, and technical systems documentation * Monitors historic data to ensure proper records retention * Participates in the department's information security, disaster recovery, and safety programs May be required to perform other related job duties, * Read, understand, interpret, clarify, and apply laws, rules, regulations, policies, procedures, contracts, budgets, and labor/management agreements * Train users in implemented systems * Read, write, speak, and understand English Special Conditions * This job specification is not to be construed as an exhaustive list of duties, responsibilities, or requirements * The physical demands described are representative of those that must be met by the employee to successfully perform the essential functions of this job * Metro provides reasonable accommodation to enable individuals with disabilities to perform the essential functions * This classification is at-will and the incumbent serves at the pleasure of the hiring authority when classified as an Intermittent, Emergency, Annuitant, or Temporary employee, is assigned to the Office of Inspector General (OIG) or Board Clerk's Office, and/or reporting directly to the LACMTA Board of Directors * Contributes to ensuring that the Equal Employment Opportunity (EEO) policies and programs of Metro are carried out, * Type and use a keyboard and mouse to perform necessary computer-based functions * Communicating through speech in the English language required ## Related Videos - [AIQSpecFlow: Improves and automates your agile process of specification and creation of testcases.](https://www.wearedevelopers.com/videos/100084-aiqspecflow-improves-and-automates-your-agile-process-of-specification-and-creation-of-testcases) - [Kubernetes and Microservices with Multi-Model Databases](https://www.wearedevelopers.com/videos/382-kubernetes-and-microservices-with-multi-model-databases) - [Improving quality with Agentic AI with Rovo Dev and Xray](https://www.wearedevelopers.com/videos/2005-improving-quality-with-agentic-ai-with-rovo-dev-and-xray) - [SMART Test Automation - the experience of legacy transformation](https://www.wearedevelopers.com/videos/100215-smart-test-automation-the-experience-of-legacy-transformation) - [Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases](https://www.wearedevelopers.com/videos/1146-fault-tolerance-and-consistency-at-scale-harnessing-the-power-of-distributed-sql-databases) - [Collaboration Quantified: Lessons from Open Source Developer Networks](https://www.wearedevelopers.com/videos/1422-collaboration-quantified-lessons-from-open-source-developer-networks) ## Related Articles - [How to Write a CV and Interview if You Don't Fully Qualify For The Job](https://www.wearedevelopers.com/magazine/183-how-to-write-a-cv-and-interview-if-you-don-t-fully-qualify-for-the-job) - [Résumé-Driven Development: How IT trends affect the job market for software developers](https://www.wearedevelopers.com/magazine/59-resume-driven-development-how-it-trends-affect-the-job-market-for-software-developers) - [Quick guide: How to write a Software Developer CV](https://www.wearedevelopers.com/magazine/37-quick-guide-how-to-write-a-software-developer-cv) - [Should senior developers refuse interview coding challenges?](https://www.wearedevelopers.com/magazine/29-should-senior-developers-refuse-interview-coding-challenges) - [How to Answer the Interview Question: “Why Do You Want to Be a Software Engineer?”](https://www.wearedevelopers.com/magazine/392-how-to-answer-the-interview-question-why-do-you-want-to-be-a-software-engineer) - [7 Important Tips That Every Software Developer Should Know](https://www.wearedevelopers.com/magazine/101-7-important-tips-that-every-software-developer-should-know)