> Markdown version of [/jobs/ext/1822041-senior-manager-technical-support](https://www.wearedevelopers.com/jobs/ext/1822041-senior-manager-technical-support). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Senior Manager, Technical Support - **Company:** Baxter - **Location:** Skaneateles Falls, NY, United States - **Experience:** Expert - **Salary:** $136,000.0 - $187,000.0 - **Contract:** Permanent contract - **Skills:** JD Edwards EnterpriseOne, Microsoft Office, SAP (Applications), Data Analytics - **Published:** July 1, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=b3c9187f0673b540 ## About the Role Do you have experience in Technical support?, Do you have a Bachelor's degree?, * 6+ years of relevant experience * Experience working within regulated industries, healthcare, medical devices, life sciences, or other complex service environments is preferred. * Bachelor's degree required * Detail-oriented, results driven, highly accountable * Excellent data analytical skills and strong financial acumen * Track record of leading continuous improvement, Lean, operational excellence, or cost-saving initiatives while maintaining a customer-first mindset. * Proficiency with Microsoft Office Suite, experience with ERP platforms such as SAP and/or JD Edwards is a plus. ## Description As the Senior Manager, Customer Service/Technical Support you will have direct reporting responsibilities for all Front-Line Care resources in the Customer Service and Technical support functions in the U.S. Additionally, you will partner with other international Customer Service resources that support the Front-Line Care business and engage with them on best practices-based policies and process to build global harmonization while supporting a One Baxter Force Multiplier. Your team You will be reporting to the Director of Global Services and overseeing a team of supervisors. Front-Line Care is a key business division within Baxter. FLC has a strong product portfolio that provides connected monitoring, intelligent diagnostic and respiratory health solutions including a full range of vital signs, diagnostic cardiology, vision care, physical assessment devices. Baxter's Care and Connectivity Solutions ("CCS") and Front Line Care ("FLC") divisions are $1.9B and $1.2B businesses, respectively and are encouraged to play a major role in Baxter's growth over the coming years, with significant investments being made internally and inorganically. What you'll be doing * Lead and manage your human and capital resources to achieve all established targets * Identifying and developing the desired Customer Service culture for Front Line Care * Identify the key performance indicators for Customer Service and then putting the principles, programs, and monitoring capabilities in place to achieve those KPI's * Leading and furthering customer dedication by using NPS and other tools and tactics * Developing guidelines, policies and procedures which will drive continuous improvement * Partnering with Service leadership to build and implement the Service and Front-Line Care strategy * Identifying and executing against lean and or profit enhancement opportunities * Building and maintaining a collaborative relationship with Sales, Business Partners, Product Marketing, and other key collaborators throughout the enterprise., Baxter is committed to supporting the needs for flexibility in the workplace. We do so through our flexible workplace policy which includes a minimum of 3 days a week onsite. This policy provides the benefits of connecting and collaborating in-person in support of our Mission. ## Related Videos - [Independently together: how micro-applications improve developer experience + app performance](https://www.wearedevelopers.com/videos/452-independently-together-how-micro-applications-improve-developer-experience-app-performance) - [PySpark - Combining Machine Learning & Big Data](https://www.wearedevelopers.com/videos/44-pyspark-combining-machine-learning-big-data) - [Replacing Excel with SAP APIs & Python validation](https://www.wearedevelopers.com/videos/1944-replacing-excel-with-sap-apis-python-validation) - [How Data is Shaping our Games](https://www.wearedevelopers.com/videos/176-how-data-is-shaping-our-games) - [Application Modernization and Rabbits](https://www.wearedevelopers.com/videos/120-application-modernization-and-rabbits) - [Data Analytics with Microsoft Fabric: End-to-End Use Case with Data Agents](https://www.wearedevelopers.com/videos/1547-data-analytics-with-microsoft-fabric-end-to-end-use-case-with-data-agents) ## Related Articles - [Data Analyst Salary in the UK](https://www.wearedevelopers.com/magazine/278-data-analyst-salary-in-the-uk) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [What’s the Difference between a Junior, Mid, and Senior Developer?](https://www.wearedevelopers.com/magazine/238-what-s-the-difference-between-a-junior-mid-and-senior-developer) - [Best Companies to Work For in Berlin: Top 14 Companies in 2023 ](https://www.wearedevelopers.com/magazine/188-best-companies-to-work-for-in-berlin-top-14-companies-in-2023)