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# Information Technology Support Technician

- **Company:** State of Nebraska
- **Location:** Lincoln, NE, United States
- **Experience:** Experienced
- **Salary:** $62,317.0
- **Contract:** Permanent contract
- **Skills:** Password Cracking, Computer Networks, Databases, System Configuration, File Server, Information Technology, User Accounts
- **Published:** May 14, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=226d4e5e3f017656

## About the Role

Do you have experience in Technical writing?, Do you have a Associate's degree?, Associate's degree in information technology, computer science, or a related field; 3-5 years of related experience; or, an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above.

All educational credits must be granted from an accredited institution approved by the U.S. Dept. of Education.

Knowledge Requirements:

 * Desktop support best practices;
 * Applicable hand tools and diagnostic equipment;
 * Troubleshooting techniques and procedures;
 * Knowledge of applicable hardware, software, peripheral devices;
 * Computer networking principles;
 * Knowledge of multiple operating systems;
 * Recordkeeping techniques;
 * Technical and instructional documentation development method;
 * Customer service principles., * Providing end-user support;
 * Installing and configuring technological platforms, systems, and networks;
 * Troubleshooting and resolving hardware, software, network, and peripheral problems;
 * Documenting procedures;
 * Developing technical and instructional documentation;
 * Providing customer service;
 * Utilizing communication and interpersonal skills as applied to interaction with coworkers, supervisors, the general public and others to sufficiently exchange or convey information and to receive work direction.

Physical Requirements:

Heavy Work: Exerting up to 100 pounds of force occasionally, and/or up to 50 pounds of force frequently, and/or up to 20 pounds of force constantly to move objects.

## Description

This classification level provides technical assistance to county court/probation computer and application users. Responsibilities may include responding to service requests for computer issues; researching and testing appropriate fixes; troubleshooting and repairing networking, hardware and software problems; performing the installations, configurations, and updates to maintain technology software, hardware, file servers, networks, and peripheral devices. Other responsibilities may include recovering password recovery; setting up user account; performing coding to map drives; and preparing technical documentation., 1. Provides remote and in-person technical support to end-users and coordinates with vendors and other technical support staff for installations, troubleshooting, repair, and/or maintenance issues.

 2. Monitors, configures, and maintains equipment and systems in assigned area of responsibility, which includes: troubleshooting computer, network, systems, and/or related hardware and software problems; evaluating issues; and installing, upgrading, and configuring hardware, software, and peripheral equipment and devices.

 3. Monitors and maintains appropriate levels of inventory and supplies to ensure efficient and effective operations.

 4. Provides training and develops instructional materials to assist users with systems, software, and hardware usage.

 5. Sets up accounts and permissions and configures hardware and software for new users and maintains database of user accounts.

 6. Performs other duties of a similar nature or level.

The above classification responsibilities represent only the key areas of responsibilities; specific position assignments will vary depending on the business needs of the department.


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