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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Helpdesk Support Technician - **Company:** TEKSYSTEMS INC. - **Location:** Topeka, KS, United States (Remote available) - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, CompTIA Network+, Distributed Computing Environment, Distributed Systems, Graphics Software, Issue Tracking Systems, Local Area Networks, Microsoft Office, Software Asset Management, Wide Area Networks, Wi-Fi Technology, Software Troubleshooting, Microsoft InTune, Tanium Platform Expertise, Computer Equipment - **Published:** July 1, 2026 - **Apply:** https://www.kansasworks.com/jobs/13603708 ## About the Role Strong troubleshooting and problem-solving skills - Customer service and communication skills - Ability to work independently with moderate supervision - Knowledge of distributed computing environments - Device imaging and deployment skills - Asset and inventory management - Documentation and technical writing skills Knowledge and ability to utilize the current version of the following products: - Microsoft Windows operating systems - Microsoft Office - Microsoft Active Directory - LAN/WAN networks - Wi-Fi and communication systems - Device imaging software - Audio/visual equipment - Mobile devices and smartphones Skills Desktop, Help desk support, troubleshooting, active directory, ticketing system, imaging, intune, apple business manager, tanium Top Skills Details Desktop,Help desk support,troubleshooting,active directory,ticketing system,imaging,intune Additional Skills & Qualifications Experience required: 1 year of experience advising and assisting computer users in a distributed computing environment Education required: High School Diploma or equivalent Preferred: - Microsoft Certified Professional (MCP) - CompTIA A+ Certification - CompTIA Network+ Certification Physical requirements (lifting, repetitive motion, etc): - Continuous sitting at computer workstation - Continuous bilateral hand coordination (keyboard/mouse use) ## Description The Kansas Department of Transportation is the state agency responsible for planning, building, and maintaining Kansas' roads, highways, bridges, and other transportation systems to keep people and goods moving safely and efficiently across the state. TEKsystems has been supporting the state through staffing for 15 years, including the Department of Transportation. They are looking for one helpdesk technician to be on site in Topeka. This an exclusive opportunity, and a great opportunity for an individual with a year of experience to get their foot in the door at a large public entity. Primary responsibilities include: - Providing end-user technical support (in person, phone, remote) - Installing, maintaining, and troubleshooting computer hardware and software - Imaging, deploying, and redeploying devices - Maintaining hardware and software inventory and asset records - Supporting LAN, Wi-Fi, communication, and mobile devices - Setting up audio/visual equipment for meetings - Creating technical documentation and knowledge base articles ## Related Videos - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [MCP Mashups: How AI Agents are Reviving the Programmable Web](https://www.wearedevelopers.com/videos/1392-mcp-mashups-how-ai-agents-are-reviving-the-programmable-web) - [Autism in Tech](https://www.wearedevelopers.com/videos/427-autism-in-tech) - [Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases](https://www.wearedevelopers.com/videos/1146-fault-tolerance-and-consistency-at-scale-harnessing-the-power-of-distributed-sql-databases) - [Cracking the Code to Tech Team Satisfaction](https://www.wearedevelopers.com/videos/1504-cracking-the-code-to-tech-team-satisfaction) - [Responsibility Beyond Code - Build with Societal Impact In Mind](https://www.wearedevelopers.com/videos/100041-responsibility-beyond-code-build-with-societal-impact-in-mind) ## Related Articles - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [Technical Documentation For Developers](https://www.wearedevelopers.com/magazine/128-technical-documentation-for-developers) - [7 Important Tips That Every Software Developer Should Know](https://www.wearedevelopers.com/magazine/101-7-important-tips-that-every-software-developer-should-know) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated)