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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Phone Based Technical Support Engineer - **Company:** Trane Technologies - **Location:** Noblesville, IN, United States - **Experience:** Experienced - **Salary:** $47,310.0 - $66,465.0 - **Contract:** Permanent contract - **Skills:** Microsoft Dynamics CRM, Microsoft Office, Information Technology - **Published:** July 2, 2026 - **Apply:** https://dejobs.org/x/x/D955E44C76D945C2B717249AD5A79444/job/ ## About the Role * Relative Work Experience: 3-5 years related work experience (technical service, refrigeration (Cascade a plus), electronics). * Education: High school diploma (AS/BS in EET, MET or other technical discipline preferred). * Certifications / Licenses: None required. * Computer Systems / Software: Proficient in Microsoft Office Suite. FourthShift and Microsoft CRM preferred. * Key Competencies: * Ability to promote collaboration and teamwork inside/outside the department to reach common goals; open to and solicits diverse views and opinions from others; breaks down barriers to builds consensus. * Proactively develops customer relationships by making efforts to listen to and understand the customer (both internal and external); anticipates and provides solutions to customer needs; gives high priority to customer satisfaction. * Ability to apply technical knowledge in identifying cause-effect relationships that drive to effective problem resolution. * Ability to promote and identify process improvements in the work environment, actively seeking to make things better. * Ability to actively partner with Level 1 Techs to provide them with pertinent information, techniques, instruction, feedback and encouragement to maximize their success on the job. ## Description Trane in Noblesville, IN is hiring for a Phone Based Technical Support Engineer to join our team. In this role, you will provides complex technical support and assistance to customers via email, phone, and/or other remote methods. Responds to customer inquiries on organizational products and services, including installation, operational functions, and maintenance. Provides customers with guidance and direction to support troubleshooting, preventive maintenance and problem solving recommendations for electro mechanical, refrigeration and integrated systems to improve product usability, up time, performance, and customer satisfaction. Accurately, and with great detail, documents customer interactions including details of inquiries, complaints, comments, troubleshooting steps, root cause analysis, and actions taken to resolve product malfunctions. Possesses a strong understanding of the organization's products and services, good customer service skills and the ability to negotiate with multiple levels of customers. Evaluates customer needs and works with Engineering team members as necessary to influence product improvements and enhancements. These team members are empowered to resolve all issues and escalation expectations are to be only rare cases. What you will do: * Promotes Life Science Solutions values as demonstrated in personal productivity and quality of work, management of internal/external relationships, actively seeking out and participating in Continuous Improvement practices, and willingness to engage and support team initiatives. * Directly/indirectly communicates with Life Science Solutions customers and distributors worldwide regarding product failures and complaints via telephone, fax, and email. * Document customer communication and root cause analysis. Manage open events to ensure customer satisfaction. * Works with outside service and distribution partners for support of products both in and out of warranty. * Provide assistance and guidance to Level 1 technicians. * Other duties/responsibilities and projects as assigned (i.e. product updates). ## Related Videos - [Hidden efficiency - How to enable your non-engineers as a CTO](https://www.wearedevelopers.com/videos/1412-hidden-efficiency-how-to-enable-your-non-engineers-as-a-cto) - [Data Analytics with Microsoft Fabric: End-to-End Use Case with Data Agents](https://www.wearedevelopers.com/videos/1547-data-analytics-with-microsoft-fabric-end-to-end-use-case-with-data-agents) - [Enabling intelligent logistics automation: home-grown Industrial IoT platform at Austrian Post](https://www.wearedevelopers.com/videos/2018-enabling-intelligent-logistics-automation-home-grown-industrial-iot-platform-at-austrian-post) - [I’m a Developer Working in Marketing… Here’s Why - Tim Cadenbach](https://www.wearedevelopers.com/videos/1372-i-m-a-developer-working-in-marketing-here-s-why-tim-cadenbach) - [It's not easy being green](https://www.wearedevelopers.com/videos/558-it-s-not-easy-being-green) - [Opening Keynote: Civic Coding, A Framework for Democratic Tech](https://www.wearedevelopers.com/videos/963-opening-keynote-civic-coding-a-framework-for-democratic-tech) ## Related Articles - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers) - [What’s the Difference between a Junior, Mid, and Senior Developer?](https://www.wearedevelopers.com/magazine/238-what-s-the-difference-between-a-junior-mid-and-senior-developer) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Should Tech Managers Be Developers First? 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