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# Helpdesk Coordinator

- **Company:** CBRE, Inc.
- **Location:** London, UK
- **Contract:** Permanent contract
- **Skills:** Computer-Aided Facility Management, Computerized Maintenance Management Systems, Data Logging
- **Published:** May 20, 2026
- **Apply:** https://find.jobs/jobs-near-me/helpdesk-coordinator-london/2778505227-2/

## About the Role

* Experience using CAFM, CMMS, or similar job management systems to log, track, and report on work orders.
 * Strong organisational skills with the ability to prioritise a busy workload, manage competing demands, and maintain accuracy under pressure.
 * Confident communication skills with the ability to provide excellent customer service and build relationships with stakeholders at all levels.
 * Good attention to detail and a logical, methodical approach to administration, reporting, and problem solving.
 * A proactive, team-oriented approach with a focus on service delivery, follow-through, and continuous improvement.

## Description

* Manage the CAFM system as a key user, including logging jobs, updating PPM records, tracking reactive maintenance tasks, and producing accurate reports.
 * Prioritise and allocate reactive work orders to the appropriate engineer or supplier, ensuring requests are raised correctly and actioned within agreed SLA timeframes.
 * Maintain clear communication with end users, the Facilities team, engineers, and subcontractors throughout the full job lifecycle, providing updates through to resolution.
 * Where possible, resolve requests at first point of contact and close calls efficiently without onward assignment.
 * Work closely with the Lead Engineer and Operations Manager to monitor service performance, identify trends, and support continuous improvement.
 * Review subcontractor performance where required and support service quality, compliance, and customer satisfaction across the contract.

Teamwork, Communication & Support

 * Promote a positive customer service culture and represent CBRE professionally in all interactions.
 * Provide administrative support to the contract team, including timesheets, expenses, and other coordination tasks when required.
 * Communicate effectively at all levels and contribute to team meetings, training, and ongoing development activities.

Reporting, Compliance & Contract Support

 * Produce and analyse CAFM data and helpdesk reports to monitor job status, service performance, and operational trends.
 * Update client-specific metrics and forecasting information when required, supporting the wider contract support function.
 * Log hazards, incidents, and customer feedback on the relevant QHSE and internal management systems.
 * Support compliance, audit readiness, and day-to-day contract administration as requested by the management team.

Financial & Administrative Responsibilities

 * Coordinate agency cover and submit hours or related information through the relevant systems and portals.
 * Update internal performance and reporting portals as required, maintaining accurate records and administration.


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