> Markdown version of [/jobs/ext/182399-on-site-it-support-specialist-tier-1-tier-2](https://www.wearedevelopers.com/jobs/ext/182399-on-site-it-support-specialist-tier-1-tier-2). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # On-Site IT Support Specialist (Tier 1/ Tier 2) - **Company:** CAMPBELL & CO - **Location:** Las Vegas, NV, United States - **Experience:** Experienced - **Salary:** $41,600.0 - $52,000.0 - **Contract:** Internship / Graduate position - **Skills:** Microsoft Windows, Active Directory, Apple Mac Systems, Microsoft Outlook, Computer Networks, Dynamic Host Configuration Protocol, Desktop Computing, Domain Name System (DNS), Human-Computer Interaction, Issue Tracking Systems, Virtual Private Networks (VPN), Microsoft Office, Office Suite, Microsoft SharePoint, Software Engineering, Wi-Fi Technology, Software Troubleshooting, Peripherals, Microsoft Onedrive, User Administration - **Published:** May 15, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=32bc185789a7e9bd ## About the Role Do you have experience in Task prioritization?, * Basic experience or familiarity with IT support, help desk, or desktop support environments (internships, coursework, or entry-level roles acceptable) * Working knowledge of desktop operating systems (Windows, macOS) * Exposure to supporting printers, scanners, or common office peripherals * Familiarity with ticketing systems or willingness to learn * Basic understanding of networking concepts (IP, DNS, DHCP) * Strong troubleshooting and problem-solving skills * Good communication and customer service abilities * Ability to manage multiple requests and prioritize tasks effectively Preferred Qualifications: * 2+ years of experience in IT support, help desk, or desktop support roles * Experience with Active Directory, user account management, and group policies * Experience supporting Microsoft 365 (Outlook, Teams, OneDrive, SharePoint, Office apps) * Familiarity with office productivity environments and end-user support best practices * Basic hardware troubleshooting or component replacement experience Work Environment: * Fully on-site role supporting office-based employees * May require occasional lifting of equipment (up to ~25 lbs) * Fast-paced environment with frequent user interaction Key Traits for Success: * Strong attention to detail * Customer-focused mindset * Ability to work independently with minimal supervision * Adaptability and willingness to learn new technologies ## Description The On-Site IT Support Specialist provides hands-on technical support to end users, ensuring reliable operation of desktop systems, peripherals, and workplace technology. This role focuses on onboarding new employees, maintaining devices such as printers and scanners, updating applications, and resolving day-to-day technical issues. The position requires strong troubleshooting skills, customer service orientation, and the ability to work independently in an on-site environment., * Provide Tier 1 / Tier 2 technical support for end users in a primarily on-site setting * Set up and onboard new users, including workstation deployment, account configuration, and initial orientation * Install, configure, and maintain desktop and laptop systems (Windows and/or macOS) * Manage and support onsite devices including printers, scanners, speakers, and other peripherals * Troubleshoot hardware and software issues related to desktops and connected devices * Perform routine updates, patches, and application installations * Diagnose and resolve connectivity issues (network, Wi-Fi, VPN) * Maintain inventory of IT equipment and track asset assignments * Document support requests, resolutions, and procedures in ticketing systems * Escalate complex issues to higher-level support teams when necessary * Provide basic training and guidance to users on systems and tools ## Related Videos - [Building a Cross-Platform BLE Client with Kotlin Multiplatform and Kable](https://www.wearedevelopers.com/videos/100250-building-a-cross-platform-ble-client-with-kotlin-multiplatform-and-kable) - [One Platform Could Not Fit Them All](https://www.wearedevelopers.com/videos/1919-one-platform-could-not-fit-them-all) - [MCP Mashups: How AI Agents are Reviving the Programmable Web](https://www.wearedevelopers.com/videos/1392-mcp-mashups-how-ai-agents-are-reviving-the-programmable-web) - [Developers don't need onboarding, do they? The balance between corporate culture and day-to-day project work.](https://www.wearedevelopers.com/videos/1063-developers-don-t-need-onboarding-do-they-the-balance-between-corporate-culture-and-day-to-day-project-work) - [Closing Keynote by Joel Spolsky](https://www.wearedevelopers.com/videos/615-closing-keynote-by-joel-spolsky) - [Navigating the Corporate Jungle: Life as a Developer in a large Company](https://www.wearedevelopers.com/videos/621-navigating-the-corporate-jungle-life-as-a-developer-in-a-large-company) ## Related Articles - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [How to Find Tech Jobs in Vienna](https://www.wearedevelopers.com/magazine/292-how-to-find-tech-jobs-in-vienna) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Where to Find Entry-Level Software Engineering Jobs](https://www.wearedevelopers.com/magazine/397-where-to-find-entry-level-software-engineering-jobs) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)