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# IT Help Desk Specialist

- **Company:** The Medical Team
- **Location:** Livonia, MI, United States
- **Experience:** Starter
- **Salary:** $33,280.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Basic Access Authentication, Business Software, Issue Tracking Systems, Microsoft Office, Windows Servers, Networking Basics, Azure Active Directory, Software Troubleshooting, Zendesk, User Accounts
- **Published:** July 7, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=7b3c6cd2ebc18ec2

## About the Role

* 0-2 years of experience in an IT support or help desk role (or equivalent hands-on experience)
 * Basic understanding of Windows OS, Office 365, and general networking concepts
 * Strong troubleshooting and problem-solving skills
 * Excellent communication skills with both technical and non-technical users
 * Ability to prioritize tasks in a fast-paced environment
 * Reliable, detail oriented, and customer focused mindset

Preferred Qualifications

 * Experience with ticketing systems (Zendesk preferred)
 * Exposure to Active Directory, Azure AD, or Microsoft 365 administration
 * CompTIA A+, Network+, or similar certifications (or working toward them)
 * Experience supporting healthcare, corporate, or regulated environments (if applicable), * Associate (Preferred), * Office 365: 1 year (Required)
 * Active Directory: 1 year (Preferred)
 * Microsoft Windows Server: 1 year (Preferred)
 * Microsoft: 1 year (Required)

License/Certification:

 * Drivers License & Auto Insurance (Required)

## Description

* Provide first-level technical support for end users via phone, email, and ticketing system
 * Troubleshoot and resolve basic hardware, software, network, and account-related issues
 * Support Windows and macOS workstations, printers, mobile devices, and common business applications
 * Manage user accounts, password resets, and basic access requests (M365)
 * Escalate complex issues to Tier 2/3 support with proper documentation
 * Maintain accurate ticket notes and follow IT service management processes
 * Assist with workstation setup, onboarding, and offboarding tasks
 * Deliver a high level of customer service while meeting response and resolution SLAs


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