> Markdown version of [/jobs/ext/182432-service-year-option-it-helpdesk-assistant](https://www.wearedevelopers.com/jobs/ext/182432-service-year-option-it-helpdesk-assistant). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Service Year Option - IT Helpdesk Assistant - **Company:** Meritus Medical Center, Inc. - **Location:** Hagerstown, MD, United States - **Experience:** Experienced - **Salary:** $31,200.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Software Applications, Computer Literacy, Microsoft Office, Software Systems, Backup and Restore, Connectivity Problems, Peripherals, Computer Equipment, Information Technology, Laptops - **Published:** May 14, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=4a56e484061574c4 ## About the Role Do you have a valid Driver's License license?, Do you have experience in Windows?, Do you have a High school diploma or GED?, * Education: High school diploma or GED required * Maryland resident * Individuals eligible for the Maryland Service Year Program (generally ages 18-24) * Experience: * + Minimum of 4 years of hands-on computer user support experience + Experience with PC hardware, software, and troubleshooting required * Licensure/Certification: * + A+ or Microsoft Certified Professional (MCP) certification preferred + Valid driver's license required (for travel between locations or vehicle use) * Skills & Abilities: * + Strong problem-solving and technical troubleshooting skills + Excellent customer service and communication skills + Knowledge of Windows operating systems, Microsoft Office, and hardware/software systems + Ability to logically diagnose and resolve technical issues + Strong follow-through and attention to detail ## Description The IT Desktop Support Technician provides first-line technical support for computer hardware, software, and network systems across the organization. This role serves as the "face of IT," delivering professional, customer-focused service while troubleshooting issues, installing equipment, and ensuring systems operate efficiently within established standards., * Install, configure, and maintain desktop and laptop computers and peripherals * Set up and upgrade operating systems and application software * Troubleshoot hardware, software, and network connectivity issues * Perform equipment replacements, data migrations, and system upgrades * Monitor and maintain computer systems and equipment performance * Perform system backups and initiate corrective actions for technical issues * Maintain logs, documentation, and system records * Provide responsive, customer-focused support to staff across the organization What the Job is Really Like * You are often the first person users call when something isn't working, so responsiveness is critical * Work involves a mix of hands-on technical tasks and customer interaction * You may move between locations or departments to resolve issues in person * Some problems are quick fixes, while others require deep troubleshooting and persistence * Priorities can shift quickly based on urgent technical issues or system outages * Strong communication skills are essential-you'll need to explain technical issues in simple terms Work Environment & Demands * Combination of desk work and on-site support across departments * Frequent computer use, equipment handling, and physical movement * May involve lifting and transporting equipment (as outlined in physical demands on page 3) * Requires sustained concentration and problem-solving * Occasional exposure to clinical or operational environments within a healthcare setting What Success Looks Like * Technical issues are resolved quickly and effectively with minimal disruption * Users feel supported and confident in IT services * Systems are properly installed, maintained, and documented * You communicate clearly and professionally with both technical and non-technical staff * You demonstrate reliability, follow-through, and strong customer service in every interaction ## Related Videos - [Building a Cross-Platform BLE Client with Kotlin Multiplatform and Kable](https://www.wearedevelopers.com/videos/100250-building-a-cross-platform-ble-client-with-kotlin-multiplatform-and-kable) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [Closing Keynote by Joel Spolsky](https://www.wearedevelopers.com/videos/615-closing-keynote-by-joel-spolsky) - [Synthetic Insiders: The New AI Risk to Your Org](https://www.wearedevelopers.com/videos/100057-synthetic-insiders-the-new-ai-risk-to-your-org) - [Back(end) to the Future: Embracing the continuous Evolution of Infrastructure and Code](https://www.wearedevelopers.com/videos/440-back-end-to-the-future-embracing-the-continuous-evolution-of-infrastructure-and-code) - [The Developer Workstation Blind Spot: Why Your Security Stack Can't See What Matters Most](https://www.wearedevelopers.com/videos/100254-the-developer-workstation-blind-spot-why-your-security-stack-can-t-see-what-matters-most) ## Related Articles - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany) - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume) - [Where to Find Entry-Level Software Engineering Jobs](https://www.wearedevelopers.com/magazine/397-where-to-find-entry-level-software-engineering-jobs) - [Best Coding Boot Camps in Germany](https://www.wearedevelopers.com/magazine/237-best-coding-boot-camps-in-germany) - [Top 6 Hackathons for Developers in 2023](https://www.wearedevelopers.com/magazine/263-top-6-hackathons-for-developers-in-2023)