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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Technician ( Full-Time) - **Company:** MyCare Health Center - **Location:** Center Line, MI, United States - **Experience:** Starter - **Contract:** Permanent contract - **Skills:** Multitier Architecture, Microsoft Windows, Active Directory, Microsoft Outlook, Imaging Technology, Issue Tracking Systems, Inventory Management Software, Network Troubleshooting, Network Connections, Tablet Computers - **Published:** May 15, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=840758c9c62a54ea ## About the Role Do you have experience in Windows?, Do you have a High school diploma or GED?, * Must demonstrate excellent interpersonal skills and team-building skills; * Must have excellent decision-making skills, and attention to detail is imperative; * Ability to work in a fast-paced environment and prioritize urgent medical IT needs. * Professional written, verbal and listening communication skills; * Excellent computer skills including expert knowledge of Microsoft Office suite and Outlook; * Database management proficiency required; data entry skills required; * High functioning stress management, time management, and critical thinking skills are necessary for success in this role; * Knowledge of office equipment, such as photo copiers, fax machines, preferred. * Federally Qualified Health Center experience preferred, but not required. PERSONAL ATTRIBUTES: * Must maintain strict confidentiality in performing the assigned duties. * Must be honest and trustworthy, respectful of others. * Must be flexible and possess cultural awareness and sensitivity. * Must have reliable transportation., * Experience: 1-3 years in IT desktop support or training preferred, within a hospital or clinic setting a plus. * Education: High school diploma or GED; technical degree or IT certifications (e.g., CompTIA A+) preferred. * Previous experience or applicable technical training required. * Proficiency in Windows OS, Active Directory, network troubleshooting, and customer service. ## Description IT support in a medical center providing high-touch technical assistance for hardware, software, and clinical peripherals (printers, scanners) while ensuring HIPAA compliance. Key responsibilities include managing service tickets, troubleshooting network connectivity for workstations, and ensuring connectivity of medical devices. Provides Tier I/II troubleshooting for computers, tablets, and peripherals, ensuring maximum uptime for clinical staff to deliver patient care at all MyCare locations, under the general supervision of the Chief Financial Officer, VirtuALLY IT Director, and VirtuALLY 2nd level Computer Technicians. SPECIFIC DUTIES: * Clinical Support: Installs and supports employee workstations, printers, scanners, and imaging equipment. * Technical Support: Resolves Windows/OS issues, network connectivity, and login issues, providing both on-site and remote troubleshooting. + Assist 2nd level Technicians to troubleshoot/analyze PC system problems and exercise resourceful methods to resolve identified problems. + Assist with installation of software/hardware on MyCare employees' devices. * Asset Management: Manages IT inventory, including deploying new hardware, maintaining equipment, and securely disposing of old, data-containing devices. + Verify receipt of all shipments to the I.T. Department and update inventory system. + Responsible for the setup of new devices and assistance in the onboarding process for new users. * System Security: Ensures all devices comply with HIPAA and internal security policies regarding patient data. * Help Desk: Provides Tier I support in a timely manner, utilizing escalation to Tier II as required. + Utilize help desk software to resolve entry-level issues. + Update helpdesk tickets to include issue resolution steps. + Provide follow-up (customer service) on tickets. * Documentation: Logs and tracks all support requests in a ticketing system, documenting solutions to build a knowledge base. * Other duties as required. ## Related Videos - [ZEISS & Microsoft - Building the Next Generation Medical Ecosystem in the Cloud](https://www.wearedevelopers.com/videos/424-zeiss-microsoft-building-the-next-generation-medical-ecosystem-in-the-cloud) - [MCP Mashups: How AI Agents are Reviving the Programmable Web](https://www.wearedevelopers.com/videos/1392-mcp-mashups-how-ai-agents-are-reviving-the-programmable-web) - [Fake or News: Translating Dog Barks, Notepad Gets an Upgrade and Michelin-Star Robots - Paul Tregoing](https://www.wearedevelopers.com/videos/1802-fake-or-news-translating-dog-barks-notepad-gets-an-upgrade-and-michelin-star-robots-paul-tregoing) - [Football for Good: Hackathon Finals - Live Pitches & Awards](https://www.wearedevelopers.com/videos/100330-football-for-good-hackathon-finals-live-pitches-awards) - [How Lufthansa Industry Solutions is preparing for the Quantum Age! ](https://www.wearedevelopers.com/videos/1443-how-lufthansa-industry-solutions-is-preparing-for-the-quantum-age) - [A Brief History of Data Storage](https://www.wearedevelopers.com/videos/974-a-brief-history-of-data-storage) ## Related Articles - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume) - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany) - [Best Coding Boot Camps in Germany](https://www.wearedevelopers.com/magazine/237-best-coding-boot-camps-in-germany) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Starter Kit For Job Applications For Developers](https://www.wearedevelopers.com/magazine/7-starter-kit-for-job-applications-for-developers)