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# IT Specialist

- **Company:** Seekr Inc.
- **Location:** Reston, VA, United States (Remote available)
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Apple Mac Systems, JIRA, Configuration Management, Collaborative Software, Computer Networks, Dynamic Host Configuration Protocol, Domain Name System (DNS), Monitoring of Systems, Virtual Private Networks (VPN), OSI Models, Linux Distribution, Networking Basics, Remote Infrastructure Management, TCP/IP, Office365, Computer Equipment, Patch Management, User Administration, User Accounts
- **Published:** May 15, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=cd7852ceab7a8af0

## About the Role

Do you have experience in macOS?, * Experience: At least 3 years of experience in IT support, with hands-on experience in troubleshooting and resolving client issues

 * Customer Service: Demonstrate exceptional interpersonal and customer service skills
 * Technical skills: Experience working with Active Directory, M365, Windows, macOS, VPN, Remote Management and Monitoring tools (RMM), Client Patch Management, End-Point Protection, Mobile Device Management (MDM), Collaboration Tools (Zoom, Slack) and Ticket Management (Jira). Familiarity with any Linux distribution is a plus
 * Networking Fundamentals: Understanding of networking concepts, including cabling, OSI model, TCP/IP, DNS, DHCP. Advanced level knowledge a plus
 * Problem-Solving Skills: Ability to analyze complex issues and apply appropriate troubleshooting techniques using available resources
 * Communication: Strong written and verbal communication skills, including active listening and the ability to clearly document issues and resolutions. Proven experience interacting with executive leadership

Desired Experience (A Plus):

 * Certifications: A+ Certification or any industry-recognized certification in IT support (e.g., CompTIA A+, Network+, Security+)

Working Conditions:

 * Office Presence: Minimum of three days per week at the Reston, VA Headquarters
 * Physical Requirements: Ability to lift and carry computer equipment as needed

## Description

* Provisioning & Configuration: Set up and configure client machines, following company standards
 * Technical Support: Provide troubleshooting and support for hardware, software, and applications
 * Inventory Management: Meticulously track, manage, and organize IT equipment inventory
 * Ticket Management: Create, track, and resolve IT support tickets in a timely manner
 * User Assistance: Respond to end-user inquiries and deliver timely service and solutions
 * User Account Management: Administration of user accounts for internal and external systems
 * User Onboarding and Offboarding: Timely delivery of onboarding and offboarding tasks


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