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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Tier II Help Desk Technician - **Company:** NOTHING BUT NET, INC. - **Location:** Phoenix, AZ, United States - **Experience:** Experienced - **Salary:** $58,000.0 - $63,000.0 - **Contract:** Permanent contract - **Skills:** Multitier Architecture, Software Applications, Data Centers, Issue Tracking Systems, Windows Servers, Network Architecture, Routing, Remote Access Technology, Wide Area Networks, Windows Desktop, Storage Devices, Network Server - **Published:** May 15, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=33e5e8fb5ab1a44b ## About the Role Do you have a valid Driver's License license?, Do you have experience in Help desk?, Do you have a High school diploma or GED?, 3 - 5 years' experience in the technology industry. Ability to lift 50 lbs. Data center experience. (Not required but preferred) License and own vehicle. Willingness to travel within the Phoenix Metro Area. Experience working within a team. Excellent communication skills with ability and comfort in working directly with clients. Excellent and timely documentation skills. Ability to troubleshoot and resolve technology related issues when contacted by clients by providing both on-site and remote support. Willingness to Learn and gain new skills. SKILLS: Experience supporting modern Windows desktop environments and Windows Server platforms in production environments. Good communicator with excellent phone manner. Exceptional problem-solving skills. Thirst for knowledge and learning. Ability to setup system and network architecture. Hardware - mainly server technology. Understanding of WAN technologies and associated routing and security. Understanding of VPN technologies. Troubleshooting skills. Racking and stacking equipment in a data center environment, including, servers, switches, storage devices, etc. (Preferred), The position requires experience in hardware, software, and technology troubleshooting, or equivalent training and/or education are necessary. Customer service training and/or experience are beneficial., * High school or equivalent (Required) Experience: * Help desk: 5 years (Required) License/Certification: * Driver's License (Required) Work Location: Hybrid remote in Phoenix, AZ 85008 ## Description The role of the Level 2 Help Desk Support Technician is to assist customers who are experiencing any procedural or operating difficulty with the use of IT applications, products or services., * Effectively, professionally, and respectfully represents other staff members and their services to the client community. * Record customer issues and required customer information in the AutoTask Ticketing System. * Updates tickets with appropriate journal entries and closes tickets with resolution upon completion of the job * Resolves Level 1 and Level 2 tickets. Elevates complex and/or high priority problems to the appropriate support groups for resolution * Assist as remote hands in a data center environment. Activities include, racking and un-racking of hardware, cables runs and connections, troubleshooting data center issues with clients, etc.. * Works on Help Desk related projects as assigned by supervisor * Assist with on-call rotation * Other duties may be assigned ## Related Videos - [Remote Driving on Plant Grounds with State-of-the-Art Cloud Technologies](https://www.wearedevelopers.com/videos/251-remote-driving-on-plant-grounds-with-state-of-the-art-cloud-technologies) - [Creating a routing app with Google Maps API from scratch](https://www.wearedevelopers.com/videos/831-creating-a-routing-app-with-google-maps-api-from-scratch) - [The Sustainability Race: AI's Promises, Pitfalls and Potential](https://www.wearedevelopers.com/videos/100155-the-sustainability-race-ai-s-promises-pitfalls-and-potential) - [Kubernetes Security - Challenge and Opportunity](https://www.wearedevelopers.com/videos/412-kubernetes-security-challenge-and-opportunity) - [The 2026 Talent Pivot: Essential Trends for an Evolving Workforce](https://www.wearedevelopers.com/videos/100098-the-2026-talent-pivot-essential-trends-for-an-evolving-workforce) - [Building the Nervous System of AI - Michael Kagan (NVIDIA)](https://www.wearedevelopers.com/videos/2133-building-the-nervous-system-of-ai-michael-kagan-nvidia) ## Related Articles - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Tips on mastering remote job interviews](https://www.wearedevelopers.com/magazine/23-tips-on-mastering-remote-job-interviews)