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# IT-Help Desk Tier2/ 3

- **Company:** CareerCircle
- **Location:** Monroe, OH, United States
- **Experience:** Expert
- **Salary:** $41,600.0 - $52,000.0
- **Contract:** Temporary contract
- **Skills:** Microsoft Windows, Active Directory, Artificial Intelligence, Server Applications, Systems Engineering, Confluence, C++ (Programming Language), Computational Fluid Dynamics, Configuration Management, Databases, Comsol Multiphysics, Data Transmissions, Data Integration, Linux, Graphics Software, Virtual Private Networks (VPN), Python (Programming Language), MATLAB, Machine Learning, Microsoft Office, Object-Oriented Software Development, Pair Programming, Simulation Software, Software Engineering, Verification and Validation (Software), Systems Modeling Language, Systems Integration, Digital Twin, SC Clearance, Information Technology, Ansys, DODAF, Devsecops, Servicenow
- **Published:** July 1, 2026
- **Apply:** https://www.careercircle.com/jobs/all/all/usa/oh/monroe/e9cff0a9-324b-46d2-adec-35a3deed72c3

## About the Role

* A high school diploma/equivalent is required. An Associates' degree or better in computer science is preferred.

 * Minimum of (4) four years' experience supporting technology users in Microsoft Windows/Active Directory and VPN environment.

 * Minimum of (2) two years' experience managing an asset database.

 * Excellent interpersonal, telephone and communication skills required for effective training, documentation, and interfacing to all levels of the organization and vendors.

 * Proficient keyboarding skills, at least 50 WPM is a plus.

 * Ability to promote a positive TEAM attitude and a desire to help at all times by maintaining an approachable business posture and positive appearance and attitude towards end-users and co-workers.

 * Must possess great analytical skills to determine root causes and determine best course of action for effective resolutions.

 * Ability to prioritize multiple work items, work independently, and solve problems through advanced research and troubleshooting.

 * Must be able to travel to user sites by automobile or airplane to resolve issues, implement system solutions, conduct training classes, or perform maintenance on associated items.

 * Moderate Availability. This position carries a company-provided cell phone, which participates in a rotating on-call schedule for the after-hours end-user help line.

Skills

servicenow, dell laptop, ticketing, help desk, phone support, Active directory, Technical support, Troubleshooting, Support, Windows, Office 365

Top Skills Details

servicenow, dell laptop, ticketing, help desk, phone support,Active directory,Technical support, Linux, DoDAF
MATLAB
Teamwork
Equities
Pointwise
Automation
Innovation
Simulations
Market Data
Aerodynamics
Multiphysics
Digital Twin
Communication
Presentations
Systems Design
Flight Testing
Ancient History
Machine Learning
Thermal Analysis
Secret Clearance
Domain Knowledge
Technical Writing
Chemical Kinetics
Thermal Management
Workflow Management
Structural Analysis
Operations Research
Performance Analysis
Atlassian Confluence
Operational Analysis
Aerospace Engineering
Mechanical Engineering
Six Degrees Of Freedom
Three Degrees Of Freedom
Ansys Simulation Software
C++ (Programming Language)
Verification And Validation
Computational Fluid Dynamics
Python (Programming Language)
Object-Oriented Programming (OOP)
Rigid-Flex Printed Circuit Board Design
+0

Google Project Management, Beavercreek, OH*On-Site
Equities
Energetic
DevSecOps
Innovation
Creativity
Spacecraft
Simulations
Market Data
Traceability
Digital Twin
Communication
Data Modeling
Collaboration
Systems Design
Research Design
Ancient History
Data Integration
Systems Modeling
Pair Programming
Project Management
Advanced Analytics
Thought Leadership
Systems Engineering
Systems Integration
Software Engineering
Lifecycle Management
Architecture Framework
Technical Documentation
Configuration Management
Cyber Security Standards
Systems Modeling Language
Engineering Design Process
Product Lifecycle Management
Model Based Systems Engineering
+0

Google IT Automation with Python

## Description

Operations
Procurement
Communication
Phone Support
Prioritization
Customer Service
Computer Science
Active Directory
Technical Support
Help Desk Support
Analytical Skills
Microsoft Windows
Business Valuation
Inventory Management
Full Stack Development
Training Documentation
Artificial Intelligence
Business Transformation
Virtual Private Networks (VPN)
Troubleshooting (Problem Solving), One of the nation's largest concrete contractors is seeking a IT-Help Desk Tier2/ 3. This will be 80% phone support and 20% deskside. They must have strong customer service skills and a strong hardware/software support background.

Job Duties

 * Participates as a team member in all aspects of Technical Systems (Help Desk) support.

 * Resolves all tiers of support issues.

 * Expedites aged or critical tickets by monitoring the support queues.

 * Advises the Tech Support Manager of any outages or services problems - immediately.

 * Builds and maintains "enterprise-class" client workstation images. Includes slip-streaming of software updates.

 * Manages end-user hardware & software inventory.

 * Initiates procurement requests to maintain inventory as needed for daily support items.

 * Creates and maintains Microsoft Active Directory user account templates and procedures.

 * Participates as project lead on technical systems projects and implementations.

 * Answers Tech Support calls using professional etiquette.

 * Configures PCs and laptops using deployment/imaging software and installs at multiple site locations.

 * Provides support for topics as diverse as system hardware, mobile communications, networking/VPN connectivity, and desktop/server applications.

 * Designs documentation, templates and procedures for technical support processes.

 * Follows-up on unresolved calls to inform users of status and action that is pending.

 * Consults with other members of the IT team on matters that are beyond his/her skill sets., Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.
Related Jobs
IT-Help Desk Tier 2/3
TEKsystems
Monroe, OH*On-Site
Research
Operations
Procurement
Communication
Phone Support
Prioritization
Customer Service
Computer Science
Active Directory
Technical Support
Help Desk Support
Analytical Skills
Microsoft Windows
Business Valuation
Inventory Management
Full Stack Development
Training Documentation
Artificial Intelligence
Business Transformation
Virtual Private Networks (VPN)
+0


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