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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Systems Administrator I - **Company:** Amerilife Group, LLC - **Location:** Clearwater, FL, United States - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Software Applications, Spreadsheets, Text Processing, Graphics Software, System Center Configuration Manager, Network Service, Remote Access Technology, Software Engineering, CompTIA Strata - PC Hardware Technology Engineer, Peripherals, Computer Equipment, Information Technology, Wireless Technologies - **Published:** May 15, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=c814244929337829 ## About the Role Do you have experience in Word processing?, * Degree in Computer Information Technology preferred * 4+ years' experience in related field; or an equivalent combination of education and experience. * Preferred experience supporting end user base of 500+ employees * Working knowledge in: Personal computer technology, Computer equipment, Application software and personal computer operating systems * Windows and general word processing and spreadsheet applications * Working knowledge in: Installing and maintaining PC hardware and software, telephones, wireless systems, and website. * Considerable skill in: Communicating with technical and non-technical individuals concerning computer systems and software issues * Working Skill in: Designing and preparing various reports as required, Planning, organizing, and prioritizing assigned projects, Establishing time schedules Knowledge, Skills, and Abilities * Superior customer service * Excellent listening skills, as well as written and verbal communication skills * Exceptional time and project management * Ability to work across cross-functional teams and coordinating complex projects * Strong reporting and follow-up skills, with the ability to multi-task and prioritize * Ability to innovate and problem-solve * Thrives in a fast-paced environment ## Description As a System Administrator I, you'll be responsible for the support of end-user desktop, laptop, phone, mobile device hardware, software, and break/fix services. In addition, you'll troubleshoot and repair computer systems and peripheral equipment, by responding to incidents and service requests either in person, by telephone, or via remote access, and provide timely resolution of incidents or escalations on behalf of the customer, to appropriate technical staff., * Process Level I and II team incidents and service requests * Monitor their respective ticket queue and handle tickets to ensure incidents and service requests are addressed in a timely manner, meeting established metrics and SLAs * Comply with standard processes and procedures * Maintain strong customer service focus and a desire to successfully interact with end-users and peer teams * Rely on experience and judgment to plan and accomplish goals * Maintain commitment to continuous process improvement * Interact closely with customers to understand their needs and / or requirements * Troubleshoot and resolve tickets within SLAs, related to operations and end-user requests * Able to coordinate with geographically dispersed teams to achieve results * Assist in troubleshooting team related issues * Make complex ideas or situations clear, simple, and/or understandable * Ensure deployment of PCs (adds, moves, changes) * Provide hands-on and remote support to end-users * Work effectively with PC imaging software such as SCCM * Ensure deployment, management, and support of PCs, peripherals, and mobile devices * Maintain working knowledge of remote connectivity software * Analyze, troubleshoot and repair a wide variety of PC problems related to hardware and software * Ensure incident resolution of desktop related issues * Coordinate activities with service desk, network services, or other IT teams * Provide input and assist in testing and selection of future technologies and devices * Apply software patches and upgrades ## Related Videos - [Systems Thinking for Performance: How to Diagnose and Fix Slow Systems without Guessing](https://www.wearedevelopers.com/videos/2103-systems-thinking-for-performance-how-to-diagnose-and-fix-slow-systems-without-guessing) - [A beginner’s guide to modern natural language processing](https://www.wearedevelopers.com/videos/858-a-beginner-s-guide-to-modern-natural-language-processing) - [Launching a marketplace on-time: A lesson in taking shortcuts using spreadsheets!](https://www.wearedevelopers.com/videos/477-launching-a-marketplace-on-time-a-lesson-in-taking-shortcuts-using-spreadsheets) - [Building a Cross-Platform BLE Client with Kotlin Multiplatform and Kable](https://www.wearedevelopers.com/videos/100250-building-a-cross-platform-ble-client-with-kotlin-multiplatform-and-kable) - [Navigating the Corporate Jungle: Life as a Developer in a large Company](https://www.wearedevelopers.com/videos/621-navigating-the-corporate-jungle-life-as-a-developer-in-a-large-company) - [Multilingual NLP pipeline up and running from scratch](https://www.wearedevelopers.com/videos/901-multilingual-nlp-pipeline-up-and-running-from-scratch) ## Related Articles - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Quick guide: How to write a Software Developer CV](https://www.wearedevelopers.com/magazine/37-quick-guide-how-to-write-a-software-developer-cv) - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume) - [Starter Kit For Job Applications For Developers](https://www.wearedevelopers.com/magazine/7-starter-kit-for-job-applications-for-developers) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)