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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Senior Manager, ServiceNow Platform Operations job in Salisbury - **Company:** Ahold Delhaize Usa - **Location:** Salisbury, NC, United States - **Experience:** Expert - **Salary:** $151,200.0 - $226,800.0 - **Contract:** Permanent contract - **Skills:** Artificial Intelligence, Performance Tuning, Systems Integration, Workflow Management Systems, Grafana, Technical Debt, Servicenow - **Published:** July 8, 2026 - **Apply:** https://jobs.diversity.com/career/2414309/senior-manager-servicenow-platform-operations-north-carolina-nc-salisbury ## About the Role * Bachelor's degree or equivalent experience. * 10+ years in platform, product, or technical management roles experience leading ServiceNow platform teams strongly preferred. * Demonstrated success delivering ServiceNow platform capabilities, integrations, and technical enhancements in complex enterprise environments. * Strong understanding of ServiceNow platform reliability, workflow design, automation, and integration patterns. * Proven ability to lead teams through ambiguity, resolve issues hands-on, and drive clear execution across multiple stakeholders. * Skilled in backlog management, agile delivery, problem-solving, and translating requirements into actionable technical outcomes. * Strong communication and stakeholder management across engineering, operations, and business teams., * Experience with enterprise platforms supporting workflows, automation, or service operations. * Familiarity with observability tools, SLO/SLA management, and performance optimization. * Background applying AI/ML or automation capabilities to simplify workflows and improve operational efficiency. * Experience managing vendor relationships, integrations, or co-development efforts. ## Description The Senior Manager, ServiceNow Platform Operations leads a team of platform managers and engineers responsible for delivering capabilities, integrations, and enhancements for ADUSA's core Enterprise Platform (ServiceNow). Owns day-to-day execution of the platform roadmap, ensures operational excellence, resolves workflow friction, and drives adoption across engineering, operations, and business teams. Operates as a hands-on people leader who balances strategic alignment with deep technical and operational involvement and acts as a visible enterprise champion for ServiceNow., * Execute the platform roadmap by translating strategy into actionable plans, backlog priorities, and measurable outcomes. * Lead a team of platform managers and engineers, providing coaching, direction, and clarity while actively participating in detailed design, problem-solving, and delivery. * Drive platform capability development, integrations, and enhancements that address user pain points, standardize workflows, and improve efficiency. * Oversee platform health, including uptime, reliability, performance, and technical debt, stepping into incident and root-cause analysis when needed. * Partner with engineering, product, operations, and business teams to c"])self.next_f.push([1,"apture requirements, refine use cases, and align on platform standards. * Improve operator and user experience by simplifying workflows, reducing friction, and ensuring capabilities are intuitive, consistent, and scalable. * Manage cross-team dependencies, integration lifecycles, and sequencing to support smooth, coordinated delivery. * Enforce platform governance standards, ensuring compliance with architecture patterns, security requirements, and lifecycle best practices. * Monitor adoption, usage patterns, and business outcomes identify gaps, propose improvements, and iterate based on data and feedback. * Advance automation and AI-enabled enhancements that reduce manual effort, accelerate ticket resolution, and increase platform reliability. * Collaborate with vendors and partners, escalating issues, clarifying requirements, and ensuring commitments support platform needs. * Communicate progress, risks, decisions, and outcomes to senior leaders with clarity and confidence. * May be called upon to support critical escalations and must be available during urgent IT incidents as needed. ## Related Videos - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [Backstage in Practice: Offloading Developer Operational Work Through Platform Self-Service](https://www.wearedevelopers.com/videos/1922-backstage-in-practice-offloading-developer-operational-work-through-platform-self-service) - [Resolving technical debts in software architecture](https://www.wearedevelopers.com/videos/1680-resolving-technical-debts-in-software-architecture) - [5 steps for running a Kubernetes environment at scale](https://www.wearedevelopers.com/videos/88-5-steps-for-running-a-kubernetes-environment-at-scale) - [Your Code as a Crime Scene](https://www.wearedevelopers.com/videos/1342-your-code-as-a-crime-scene) - [AI in Production: applied AI & enterprise use cases](https://www.wearedevelopers.com/videos/100130-ai-in-production-applied-ai-enterprise-use-cases) ## Related Articles - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [Promotion Interview Questions: How to Answer and Get the Job](https://www.wearedevelopers.com/magazine/413-promotion-interview-questions-how-to-answer-and-get-the-job) - [Should Tech Managers Be Developers First? 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