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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Technical Support Engineer (Amer) - **Company:** Zero Hash - **Location:** United States (Remote available) - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** JavaScript (Programming Language), Application Programming Interfaces (APIs), Data Analysis, Software as a Service, Monitoring of Systems, Issue Tracking Systems, Python (Programming Language), Operational Databases, Blockchain, Standard Sql, Software Engineering, SQL Databases, TypeScript, WebSocket, Data Logging, Kubernetes, Web3.js, Restful APIs, Webhooks, Docker, Golang, Programming Languages - **Published:** July 16, 2026 - **Apply:** https://www.juju.com/job/00000000gh6j70 ## About the Role Join zerohash as a Technical Support Engineer and help drive the efficiency of our global value transfer infrastructure. This role is perfect for a detail-oriented professional with a few years of experience who enjoys technical problem-solving and communicating directly with clients to make an immediate impact. You will play a key part in ensuring our digital asset and fiat transactions move seamlessly while using your technical skills to build internal improvements and processes., + Experience: +3 years of experience in a technical client-facing support engineering, solutions engineering, or software development role + API Knowledge: Strong understanding REST APIs, SDKS, websockets, and webhooks. + SQL Knowledge: Ability to write SQL queries to retrieve and analyze data from internal databases. + Polyglot: Proficiency in one or more common programming languages, preferably Python, Javascript/Typescript, Golang, or Rust. + Tooling Experience: Experience with logging, documentation, ticket tracking, and SLA monitoring tools. + Communication: Ability to break down technical issues clearly to both technical and non-technical stakeholders. Preferred + Experience working with Docker, Kubernetes, and other infrastructure components + Background in fintech, SaaS, or other fast-moving industries + Basic understanding of blockchains, crypto, and web3 technologies, + Independence/Ownership - An ability to work autonomously. Join zerohash, pitch ideas, and shape the work you do. + Passion - We are innovating quickly and challenging the status quo. We want you to think big, be creative and make a difference every day. + Collaborative - A good attitude and respect for others. We're teammates, not co-workers. Everything we do is a shared success and equally a shared failure - we talk in terms of "we" not "me". + Initiative - An ability and passion for learning and asking questions. We will champion you, challenge you and push you to achieve your best - and we expect you to do the same. + Empathy - An ability to listen, respect, and understand your co-workers, customers, and everyone you interact with no matter how different they are to you. + Adaptability - An ability to respond quickly. We are in a fast-paced industry and so we expect you to be creative when solving a new problem and comfortable under pressure. + Transparency - We believe that transparency is critical to empowering everyone to make the best decisions, both the company to its people and vice versa. + Integrity - Integrity creates trust. As both an organization collectively and as individuals, it is our most valuable asset. ## Description + Technical Troubleshooting: Deep-dive into complex code and client integrations to identify bugs, performance bottlenecks, and configuration issues. + Product Advocacy: Collaborate with Engineering to escalate and prioritize bugs, product gaps, and client feedback + Tooling: Build internal tools, scripts, and dashboards to improve the efficiency of the support process and monitor API health. + Alerting: Create alerts, monitors, and runbooks to catch issues before they bubble into something bigger. + Incident Management: Provide support for our enterprise partners during incidents on critical applications and infrastructure issues ## Related Videos - [Smart Contract fundamentals - My first DApp](https://www.wearedevelopers.com/videos/52-smart-contract-fundamentals-my-first-dapp) - [Docker Compose: Rediscovered](https://www.wearedevelopers.com/videos/1978-docker-compose-rediscovered) - [Go with the Flow: Stop the Leaks Before Your Memory's a Waterfall!](https://www.wearedevelopers.com/videos/100073-go-with-the-flow-stop-the-leaks-before-your-memory-s-a-waterfall) - [Inside Bitpanda's Tech Stack: Scaling a European Fintech Leader - Markus Dorner](https://www.wearedevelopers.com/videos/1979-inside-bitpanda-s-tech-stack-scaling-a-european-fintech-leader-markus-dorner) - [Docker build without Docker](https://www.wearedevelopers.com/videos/100114-docker-build-without-docker) - [Hiring AI Native Talents](https://www.wearedevelopers.com/videos/100268-hiring-ai-native-talents) ## Related Articles - [Find a Developer Job: 12 Best Job Sites For Developers](https://www.wearedevelopers.com/magazine/165-find-a-developer-job-12-best-job-sites-for-developers) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Highest Paying Tech Companies in Europe](https://www.wearedevelopers.com/magazine/162-highest-paying-tech-companies-in-europe) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [Dev Digest 121 - AI goes offline](https://www.wearedevelopers.com/magazine/456-dev-digest-121-ai-goes-offline) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025)