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# Microsoft Dynamics Developer

- **Company:** Booz Allen Hamilton Inc.
- **Location:** Bethesda, MD, United States
- **Experience:** Expert
- **Salary:** $86,800.0 - $198,000.0
- **Contract:** Permanent contract
- **Skills:** JavaScript (Programming Language), Application Programming Interfaces (APIs), Artificial Intelligence, System Configuration, Microsoft Dynamics, Systems Integration, Microsoft Power Automate, Powerapps, Programming Languages
- **Published:** July 15, 2026
- **Apply:** https://justjobs.com/main/sendform/8/8/28176/1/17576998?backUrl=%2Fcareer%2F17576998%2FMicrosoft-Dynamics-Developer-Maryland-Bethesda

## About the Role

* 5+ years of experience configuring Dynamics 365 Customer Service or Omnichannel, including forms, views, business rules, SLAs, queues, routing, and case processes
 * 5+ years of experience designing or enhancing applications using Power Platform, including Dataverse, modeldriven apps, Power Pages, and canvas apps
 * Experience configuring or extending Dataverse tables, relationships, security roles, automation, or workflows
 * Experience implementing routing rules, workstreams, session templates, agentworkspace components, or interaction handling workflows
 * Experience working with business stakeholders to document requirements, map customer service workflows, and design optimized processes
 * Experience with Power Automate or tools to support automation, integrations, or process orchestration
 * Ability to work within Agile delivery teams to design, configure, test, and validate CRM and AIenabled capabilities
 * Bachelor's degree

Nice If You Have:

 * Experience with Copilot Studio, conversational AI, intent classification, agent assist prompts, adaptive cards, or generative orchestration
 * Experience building AIenabled workflows such as interaction summaries, recommended actions, knowledge grounding, or automated routing suggestions
 * Experience designing customerexperience journeys or optimizing contact center workflows using AI insights or automation
 * Experience with additional coding languages or integration patterns such as JavaScript or APIs

## Description

As a Dynamics 365 Contact Center Developer, you will design, configure, and extend Microsoft Customer Service and Omnichannel capabilities, while integrating modern AI and Copilot features that enhance routing, case handling, agent assist, and customer experience. You'll build and optimize core customer service workflows, Dataverse components, routing logic, and agent workspace experiences that support multitier contact center operations across the enterprise.

You'll also help shape the contact center of the future by incorporating genera AI into daytoday service delivery. This includes building AIassisted experiences, controlled topics, intent models, knowledge grounding, conversation summarization, and automation patterns that improve agent efficiency and reduce operational burden.

You'll work with analysts, contact center SMEs, architects, and data teams to translate operational requirements into scalable CRM configuration, AIenabled workflows, and compliant implementation patterns. Your combined CRM and AI expertise will accelerate modernization and elevate the service experience across Centers.


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