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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Specialist - **Company:** The Arcadia Family of Companies - **Location:** Honolulu, HI, United States - **Experience:** Experienced - **Salary:** $54,318.0 - $69,837.0 - **Contract:** Permanent contract - **Skills:** Microsoft Access, Microsoft Word, Microsoft Excel, Microsoft Windows, Android Software Development, Apple IOS, Apple Mac Systems, Microsoft Outlook, Cyber Security, Computer Networks, Common Desktop Environments, Microsoft Dynamics GP, Issue Tracking Systems, Inventory Management Software, Virtual Private Networks (VPN), Microsoft Office, Microsoft PowerPoint, Phishing, Remote Service Software, TCP/IP, Wi-Fi Technology, Office365, Tablet Computers, Software Troubleshooting, Peripherals, Information Technology - **Published:** July 4, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=70a432204f048ec3 ## About the Role * Working knowledge of Windows operating systems, MacOS, iOS, Android OS, and Microsoft 365 applications. * Experience supporting mobile devices, printers, peripherals, and common desktop applications. * Working knowledge of networking concepts such as Wi-Fi, VPN, TCP/IP, and device connectivity. * Familiarity with remote support tools, IT help desk ticketing systems, and knowledge base documentation * Understanding of IT security best practices, endpoint support, and access control. * Ability to learn organization-specific clinical, business, and resident support applications., * Strong customer service orientation with a calm, helpful, and professional demeanor. * Excellent verbal and written communication skills. * Ability to explain technical concepts clearly to non-technical users, including seniors. * Patience, empathy, and interpersonal sensitivity when supporting older adults and diverse user groups. * Strong troubleshooting, problem-solving, and critical thinking skills. * Ability to prioritize tasks and manage multiple requests in a fast-paced environment. * Dependable, organized, and detail-oriented. * Strong teamwork skills and willingness to collaborate across departments and communities. * Commitment to the mission, vision, core values, and service standards of the Arcadia Family of Companies, To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions., * Required: 2+ years of hands-on IT support / help desk / desktop support experience * Preferred: Associate degree or higher in IT, CS, or related field; experience in healthcare, senior living, or long-term care environments. * Preferred Certifications: CompTIA A+, Network+, Microsoft 365 Certified: Modern Desktop Administrator, or equivalent. Computer Skills Proficiency in MS Office Suite, includes, MS Word, Excel, PowerPoint, Access and Outlook. Have a working knowledge and experience using general ledger accounting software. Familiarity with Microsoft Great Plains Dynamic is helpful. Physical Demands ## Description The IT Support Specialist provides technical support to employees and residents, blending strong IT expertise with empathy and exceptional customer service. This role helps maintain reliable and accessible technology that supports daily operations and resident engagement. Work Schedule * Full-Time (Monday - Friday, 8:00am - 4:00pm), * Serve as a primary point of contact for IT support requests from staff and residents. * Diagnose and resolve hardware, software, mobile devices, peripheral, connectivity, printing, and basic application issues. * Provide in-person, phone, email, and remote support in a timely and courteous manner. * Log, track, prioritize, and document support requests through the help desk ticketing system including asset management and inventory tracking. * Escalate unresolved or complex issues to appropriate IT team members or third-party vendors. * Follow up with users to ensure issues are resolved fully and satisfactorily. * Provide patient, respectful, and easy-to-understand technical assistance to staff and residents. * Assist residents with basic technology needs such as Wi-Fi connectivity, smart TVs, tablets, mobile devices, email, video calling, and other technology services when appropriate under organizational guidelines. * Offer one-on-one support or small group guidance to improve residents' comfort and confidence with technology. * Maintain accurate technical documentation, knowledge base articles, and support procedures. * Follow organizational policies for cybersecurity, data privacy, acceptable use, and system access. * Recognize and report security concerns, phishing attempts, suspicious activity, and policy violations. * Maintain confidentiality of sensitive organizational, employee, resident, and business information. * Support compliance efforts related to healthcare, privacy, and organizational regulatory requirements as applicable. * Coverage across multiple campuses/communities if applicable, including travel between sites., The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. Work Environment While performing their essential functions, employees are occasionally exposed to the following conditions: * Air-conditioned office environment * Indoors without air conditioning * Outdoors-all types of weather * Hazardous materials ## Related Videos - [Autism in Tech](https://www.wearedevelopers.com/videos/427-autism-in-tech) - [Xcode development redefAIned](https://www.wearedevelopers.com/videos/100195-xcode-development-redefained) - [Passkeys: Truly Phishing-Resistant? 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