> Markdown version of [/jobs/ext/1830221-sr-specialist-it-user-support](https://www.wearedevelopers.com/jobs/ext/1830221-sr-specialist-it-user-support). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Sr Specialist IT User Support - **Company:** Nestlé Purina - **Location:** St. Louis, MO, United States - **Experience:** Expert - **Salary:** $80,000.0 - $100,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Mobile Application Development, Information Systems, Microsoft Management Console, Issue Tracking Systems, Windows PowerShell, Power BI, VPN Clients, Wide Area Networks, Enterprise Software Applications, Microsoft Power Automate, Information Technology, Powerapps, Servicenow - **Published:** July 11, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=376882213c0dd82a ## About the Role * High school diploma or equivalent * 5+ years of experience providing technical support to end users in an enterprise environment Other * Technical certifications, vocational training, or coursework toward a degree in Computer Science, Information Systems, or a related field is preferred * Working knowledge of Microsoft 365 Enterprise applications such as Power BI, Power Automate, and Power Apps is preferred Don't meet all the qualifications listed under "other"? These are preferred, but not required. When you apply for a role with Nestlé, we ensure that individual confidentiality is held to the highest regard. We are intentional about creating an inclusive workplace for everyone. We consider our associates our most valuable assets. Please apply for full consideration. ## Description Digital Transformation is at the center of all that we do. With data-driven innovators passionate about making a difference in the lives of pets, we create cutting-edge digital business models that solve complex problems. You'll be at the forefront of digital advancements as they happen in real time, as well as ensure we remain a leader and innovator in the pet care category. Have a hand in making a lasting impact within our long-standing history. As a Sr. Specialist, IT User Support, you'll be the go-to technical partner keeping our associates connected, productive, and supported every day. This role sits at the intersection of hands-on technical expertise and high-touch customer service, where you'll balance proactive maintenance, reactive troubleshooting, and mentorship while helping shape how IT support is delivered across the business. * Deliver L1 help desk and L2 desk side support to employees working onsite and remote, with a focus on strong customer experience in a fast-paced enterprise environment * Manage incidents and requests through ServiceNow while also supporting employees independent of a ticketing system when urgency calls for it * Image, configure, and deploy HP and Lenovo laptops and desktops, and maintain accurate asset records using ServiceNow Asset Manager * Troubleshoot and support hardware break/fix, HP printers, mobile devices (iOS & Android), and conference room equipment including Microsoft Teams Rooms, projectors, and speakerphones * Support Windows 11 troubleshooting and client-side networking across corporate LAN/WAN, home routers, and mobile hotspot environments * Leverage enterprise tools including remote support software, VPN clients, Active Directory, PowerShell, and Computer Management to resolve complex issues quickly * Run projects and identify opportunities to add value to the business, while serving as a mentor to junior technicians on the team * Participate in an after-hours on-call rotation and travel up to 10% to local or regional offices to provide onsite support and build client relationships ## Related Videos - [Navigating the Corporate Jungle: Life as a Developer in a large Company](https://www.wearedevelopers.com/videos/621-navigating-the-corporate-jungle-life-as-a-developer-in-a-large-company) - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [Beyond Dashboards: Fixing Text-to-SQL with Semantic RAG](https://www.wearedevelopers.com/videos/2036-beyond-dashboards-fixing-text-to-sql-with-semantic-rag) - [Robots are coming into the wild! Full-Stack Robotics Engineers, be ready!](https://www.wearedevelopers.com/videos/479-robots-are-coming-into-the-wild-full-stack-robotics-engineers-be-ready) - [AI in Production: applied AI & enterprise use cases](https://www.wearedevelopers.com/videos/100130-ai-in-production-applied-ai-enterprise-use-cases) - [REST, GraphQL, gRPC, and more: A comparison of modern API styles](https://www.wearedevelopers.com/videos/100247-rest-graphql-grpc-and-more-a-comparison-of-modern-api-styles) ## Related Articles - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [How to Write a CV and Interview if You Don't Fully Qualify For The Job](https://www.wearedevelopers.com/magazine/183-how-to-write-a-cv-and-interview-if-you-don-t-fully-qualify-for-the-job) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [What’s the Difference between a Junior, Mid, and Senior Developer?](https://www.wearedevelopers.com/magazine/238-what-s-the-difference-between-a-junior-mid-and-senior-developer) - [Starter Kit For Job Applications For Developers](https://www.wearedevelopers.com/magazine/7-starter-kit-for-job-applications-for-developers)