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# Product Owner - Claim Intake Modernization

- **Company:** Gallagher Llp
- **Location:** Rolling Meadows, IL, United States
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Agile Methodology, Artificial Intelligence, Data Governance, Data Structures, Software Debugging, Data Streaming, Workflow Management Systems, Large Language Models
- **Published:** July 12, 2026
- **Apply:** https://www.businessworkforce.com/job.asp?id=3317693008&tx=IT9588THD&pt=1&aff=0B19D771-A501-4A5E-8338-2A822B784D54&utm_source=Job%20Feed&utm_medium=textkernel&utm_campaign=DE&utm_term=0B19D771-A501-4A5E-8338-2A822B784D54

## About the Role

* Bachelor's degree in Business, Management or Engineering (or commensurate experience) and 7 years related product development experience required.
 * Ability to work independently with minimal direction.

Desired:

 * Claims, insurance, or intake experience
 * Experience with:

 * AI/ML, NLP, or conversational interfaces
 * Workflow automation / decisioning systems
 * Omnichannel digital products

True product mindset (not just requirements gathering)

Strong systems thinker (data + workflow + UX)

Ability to operate in both:

 * Strategic (vision, roadmap)
 * Tactical (stories, debugging, delivery)

Comfortable in ambiguity and building from scratch

Success Metrics:

 * Reduction in intake time and manual effort
 * Increased digital and conversational intake adoption
 * Accuracy and completeness of intake data
 * Speed and effectiveness of triage and assignment
 * Measurable impact on claim outcomes

## Description

* Own the product vision, roadmap, and delivery for claim intake
 * Drive transformation from manual intake ? AI-powered, conversational experience
 * Define success metrics (cycle time, accuracy, automation, experience)

Intake Modernization

Lead design and delivery of:

 * Conversational intake (LLM/NLP-driven)
 * Omnichannel reporting (chat, web, phone, integrations)
 * AI-based:
 + Data capture and validation
 + Severity detection
 + Intelligent triage and assignment

Deep System & Data Ownership

 * Serve as functional + technical SME across intake systems and data flows
 * Own understanding of:
 + Intake data structures and logic
 + Workflow orchestration and integrations
 + Downstream system dependencies
 * Translate business needs into scalable, system-aware solutions

Product Backlog & Agile Execution

 * Own backlog, prioritization, and sprint execution
 * Write user stories, acceptance criteria, and functional specifications
 * Provide real-time direction to development teams
 * Demo and accept delivered work

Requirements, UX & Process Design

 * Lead workshops to gather and refine requirements
 * Design:
 + Current-state and future-state intake workflows
 + Conversational UX flows
 + Standard vs. client-specific intake modelsCreate mockups and guide experience design

Vendor Product Ownership & Integration

 * Act as primary product owner across vendor platforms
 * Align vendor roadmaps to GB intake strategy
 * Manage delivery timelines, SLAs, and escalations
 * Ensure seamless integration across systems and vendors

Delivery, Deployment & Release Leadership

 * Coordinate deployments and releases end-to-end
 * Lead:
 + UAT cycles and go/no-go decisions
 + Release readiness and communication
 * Ensure delivery timelines are met

Stakeholder Leadership & Communication

 * Act as the bridge between business, operations, and technology
 * Translate technical complexity into clear business impact
 * Drive alignment across competing priorities
 * Lead status, prioritization, and roadmap discussions

Production Ownership & Support Oversight

 * Own product performance in production
 * Oversee issue triage, root cause analysis, and resolution
 * Ensure stability while enabling innovation


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