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# IT Field Services Technician

- **Company:** Rogers Group Inc.
- **Location:** Roanoke, VA, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Active Directory, Ethernet, Microsoft Office, Networking Basics, TCP/IP, Wireless Access Point, Wi-Fi Technology, Laptops
- **Published:** May 19, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=18ccf010c2e1f566

## About the Role

Do you have experience in Power tools?, Do you have a Associate's degree?, * 2+ years of experience in end-user desktop support or a help desk role.

 * Proven ability to deliver high levels of customer satisfaction.
 * Experience managing Active Directory and Office 365.
 * Proficient in PC troubleshooting, break/fix, and network printer setup.
 * Basic networking knowledge (TCP/IP, Fiber/Copper Ethernet).
 * Comfortable working outside in challenging environments like rock quarries and asphalt plants.
 * Experience with power tools and mounting equipment.
 * Strong problem-solving, organizational, and communication skills.
 * Ability to work independently and collaborate with a team.
 * Clean driving record and willingness to travel as needed.
 * Ability to lift 50 lbs and work in diverse environments.
 * Flexible schedule availability.
 * Associate's degree or equivalent IT experience.IT certifications (e.g., A+) preferred; ITIL certification is a plus.

## Description

The focus of this position is providing end-user technical support and on-site assistance in challenging environments such as rock quarries and asphalt plants. Responsibilities include supporting desktops, laptops, printers, mobile devices, and troubleshooting connectivity issues. This role requires hands-on work, using power tools, running cabling, mounting cameras, and installing equipment like televisions, often in outdoor settings., * Provide professional, positive technical support to internal customers both remotely and on-site.

 * Resolve hardware, software, and connectivity issues (network, Wi-Fi, cellular, and serial devices).
 * Enter, update, and resolve support tickets while monitoring queues.
 * Deploy, maintain, and troubleshoot PCs, printers, mobile devices, and other equipment.
 * Use power tools to mount equipment such as cameras, access points, and televisions.
 * Run cabling and perform basic networking tasks.
 * Coordinate with vendors for hardware, software, and cabling installations.
 * Collaborate with management to provide IT solutions aligned with business needs.
 * Communicate technical issues and solutions to other IT staff.
 * Perform other duties as assigned.


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