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# IT Assistant

- **Company:** Kim s Convenience Stores Inc
- **Location:** Palestine, TX, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Computer Networks, Domain Name System (DNS), Virtual Private Networks (VPN), Microsoft Office, Networking Cables, Remote Desktop Services, Software Engineering, Web Platforms, Information Technology
- **Published:** July 15, 2026
- **Apply:** https://www.careerboard.com/us/en/find-jobs-in-United-States/-37879440FBCD9D92D3/

## About the Role

* Associate degree or industry recognized certificate in Computer Science
 * 2+ years of experience in computer networks and systems administration/maintenance
 * Strong knowledge of Microsoft Windows operating systems, Active Directory, & DNS
 * Must possess strong knowledge of and be able to troubleshoot LAN, WAN, & VPN
 * Must be able to lift to 30 lbs. and be able to work in confined spaces.
 * Must be able to climb up and down a 10' ladder
 * Must be able to run network cables in attics and other cramped non-air-conditioned spaces for short periods of time.
 * Must possess a clear driving record and be able to travel to locations to perform repairs
 * Network related certifications a plus
 * Good written and verbal communication skills
 * Good interpersonal and problem-solving skills

Experience:

 * Troubleshooting: 2 years (Preferred)
 * Windows: 2 years (Preferred)

## Description

* Troubleshooting and installing Printer/Copier/Scanner machine, hardware and software issues, point of sale systems, digital menu boards, online platforms
 * Providing technical support for end users in Office 365 and other software
 * Installing/Re-installing/Troubleshooting/Upgrading of Hardware/Software
 * Work on rack and non-rack mounted equipment. (Audio, Camera, & Networking)
 * Installing and upgrading various software as needed
 * Provide support to users through Help Desk Ticketing, Phone, and Remote Desktop
 * Establishing good relationships with all departments and colleagues
 * Manage and update technical and procedural documentation as well as trouble tickets
 * Performing duties as assigned by Manager/Supervisor


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