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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Helpdesk Support Technician - **Company:** WOODLOCH PINES INC. - **Location:** Hawley, PA, United States - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Access Network, Active Directory, Apple Mac Systems, Dynamic Host Configuration Protocol, Domain Name System (DNS), Monitoring of Systems, Issue Tracking Systems, Virtual Private Networks (VPN), Networking Basics, PCI Data Security Standards, TCP/IP, Wi-Fi Technology, Information Technology, Laptops, User Accounts - **Published:** May 20, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=05b57817c54d85ea ## About the Role Do you have experience in macOS?, Do you have a Associate's degree?, The ideal candidate combines strong technical troubleshooting skills with excellent customer service, understanding the fast-paced and service-oriented nature of the hospitality industry., * Associate's or bachelor's degree in information technology or related field (or equivalent experience) * 2+ years of helpdesk or technical support experience * Experience in hospitality or service-based environments preferred Technical Skills * Proficiency in Windows and/or macOS environments * Familiarity with Microsoft 365, Active Directory, and basic networking concepts (TCP/IP, DNS, DHCP) * Experience supporting PMS, POS, or similar hospitality systems is a strong plus * Knowledge of hardware troubleshooting and peripheral devices Soft Skills * Strong customer service and communication skills * Ability to remain calm and effective in high-pressure situations * Excellent problem-solving and organizational skills * Ability to prioritize and multitask in a dynamic environment ## Description The Helpdesk Support Technician is responsible for delivering first-line technical support to staff across hospitality operations, including front desk, reservations, food & beverage, housekeeping, maintenance, administrative teams, and back-office roles. This role ensures the reliability and performance of IT systems that directly impact guest experience, operational efficiency, and revenue generation., Technical Support & Troubleshooting * Serve as the primary point of contact for all IT-related issues via phone, email, and ticketing system * Diagnose and resolve hardware, software, network, and peripheral issues in a timely manner * Provide support for desktops, laptops, mobile devices, printers, and POS systems * Troubleshoot connectivity issues including Wi-Fi, VPN, and network access Hospitality Systems Support * Support Property Management Systems (PMS), Point of Sale (POS), and reservation platforms * Assist with check-in/check-out system issues to minimize guest disruption * Maintain integrations between systems (e.g., PMS, payment processing, key card systems) * Ensure uptime and responsiveness of guest-facing technologies (Wi-Fi, kiosks, digital signage) User Support & Training * Provide on-site and remote support to hotel staff across all departments * Deliver basic user training on systems, applications, and security best practices * Create and maintain user-friendly documentation and knowledge base articles Incident & Request Management * Log, track, and manage support tickets through resolution following SLA guidelines * Escalate complex issues to senior IT staff or vendors as needed * Prioritize issues based on operational and guest impact System Maintenance & Administration * Perform routine system updates, patches, and preventative maintenance * Manage user accounts, permissions, and access control (Active Directory, email systems, etc.) * Assist in onboarding/offboarding employees, including equipment setup and access provisioning Vendor Coordination * Work with third-party vendors for system support, maintenance, and issue resolution * Coordinate on-site service visits when required Security & Compliance * Follow company IT security policies and hospitality compliance standards (e.g., PCI compliance) * Identify and report potential security risks or breaches * Assist with endpoint protection and system monitoring ## Related Videos - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [Full-stack role-based authorization in 45 minutes](https://www.wearedevelopers.com/videos/312-full-stack-role-based-authorization-in-45-minutes) - [Turning Container security up to 11 with Capabilities](https://www.wearedevelopers.com/videos/718-turning-container-security-up-to-11-with-capabilities) - [Synthetic Insiders: The New AI Risk to Your Org](https://www.wearedevelopers.com/videos/100057-synthetic-insiders-the-new-ai-risk-to-your-org) - [Swapping Low Latency Data Storage Under High Load](https://www.wearedevelopers.com/videos/746-swapping-low-latency-data-storage-under-high-load) ## Related Articles - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [How to Find Tech Jobs in Vienna](https://www.wearedevelopers.com/magazine/292-how-to-find-tech-jobs-in-vienna) - [Remote Work: Best Practices for Developers](https://www.wearedevelopers.com/magazine/315-remote-work-best-practices-for-developers) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [Top 6 Hackathons for Developers in 2023](https://www.wearedevelopers.com/magazine/263-top-6-hackathons-for-developers-in-2023)