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# 2nd Line IT Support Engineer

- **Company:** Digital Waffle
- **Location:** Birmingham, UK
- **Experience:** Experienced
- **Salary:** £30,000.0 - £35,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Microsoft Azure, Dynamic Host Configuration Protocol, Hyper-V, Issue Tracking Systems, Virtual Private Networks (VPN), Virtual Desktops, Networking Basics, Remote Desktop Services, Cloud Services, TCP/IP, Virtual Local Area Networks, Virtualization Technology, File Transfer Protocol (FTP), Software Troubleshooting, Microsoft InTune, Information Technology, Veeam, Vmware
- **Published:** May 20, 2026
- **Apply:** https://find.jobs/jobs-near-me/2nd-line-it-support-engineer-birmingham/2778383581-2/

## About the Role

* Microsoft 365 administration (including Defender, Intune, Entra ID)
 * Experience with Veeam Backup & Replication
 * Virtualisation experience (Hyper-V and/or VMware)
 * Experience supporting Remote Desktop Services or Azure Virtual Desktop
 * Strong troubleshooting experience across infrastructure environments

Networking fundamentals, including:

 * TCP/IP
 * DNS & DHCP
 * VLANs & VPNs
 * Active Directory
 * SFTP
 * Understanding of SAN storage concepts
 * Experience working with ITSM ticketing systems in high-volume environments
 * Strong communication skills when working with both technical and non-technical users

What We're Looking For

 * A proactive problem-solver who enjoys diagnosing technical issues
 * Someone comfortable working in a fast-paced support environment
 * Strong documentation and communication skills
 * A team player who enjoys learning new technologies

## Description

I'm currently working with a growing organisation looking to bring in a Level 2 Support Engineer to join their IT team. This is a great opportunity for someone with solid infrastructure and Microsoft 365 support experience who enjoys troubleshooting complex issues and working across a variety of technologies. You'll be working as part of a collaborative IT team, providing second-line support across cloud, infrastructure, networking, and virtualisation platforms. Key Responsibilities

 * Provide Level 2 support across IT infrastructure and cloud services
 * Support and manage Microsoft 365 environments
 * Assist with endpoint and device management via Intune
 * Manage identity and access using Entra ID, MFA and conditional access
 * Configure and maintain Veeam Backup & Replication
 * Support virtualisation platforms (Hyper-V and/or VMware)
 * Troubleshoot Remote Desktop Services and Azure Virtual Desktop environments
 * Assist with patching and infrastructure updates
 * Provide remote troubleshooting for technical incidents
 * Maintain clear technical documentation
 * Manage incidents and requests within an ITSM ticketing system


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