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# Help Desk/Systems Support

- **Company:** ARCHER
- **Location:** Voorhees Township, NJ, United States
- **Experience:** Experienced
- **Salary:** $47,000.0 - $60,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Word, Microsoft Excel, Software Applications, Law Practice Management Software, Document Management Systems, Microsoft Office, Data Management, Kofax
- **Published:** May 20, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=74b620ff72166b50

## About the Role

Do you have experience in iManage?, This position will be onsite in our Voorhees, NJ office, Monday through Friday (hours will vary), and includes participation in a rotating support schedule with evening coverage approximately every three weeks and limited weekend on-call responsibilities. The ideal candidate will be highly motivated and bring strong customer service and relationship-building skills, with the ability to work both independently and collaboratively in a fast-paced legal environment supporting attorneys and professional staff., * 2-5 years of IT support experience, preferably within a law firm or professional services environment

 * Basic understanding of legal documents and document management systems
 * Advanced proficiency with Microsoft Word and Excel, Kofax PDF, and iManage
 * Strong customer service skills, particularly in a fast-paced, deadline-driven environment
 * Excellent organizational skills with strong attention to detail and ability to prioritize workload effectively
 * Ability to work collaboratively and communicate effectively with all levels of personnel, including attorneys and management
 * Excellent written and verbal communication skills

Additional Expectations

 * Ability to handle sensitive and confidential information with discretion
 * Commitment to delivering reliable, high-quality support in a multi-office environment

## Description

* Provide telephone and in-person support to resolve issues related to software, hardware, and data management systems, including iManage
 * Serve as the initial point of contact for software and technical troubleshooting requests
 * Identify, troubleshoot, and resolve issues involving desktop applications and data management systems
 * Support attorneys and staff with Microsoft Office applications, document workflows, and legal technology tools
 * Maintain a high level of responsiveness and professionalism when handling time-sensitive requests
 * Participate in special projects and perform additional duties as assigned, * Join a collaborative Information Services team that supports a dynamic, multi-office environment
 * Gain hands-on experience with legal technology, including document management systems and industry-specific applications
 * Work closely with attorneys and professional staff in a fast-paced, professional services setting
 * Opportunities to develop technical and problem-solving skills across a broad range of systems and user needs


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