> Markdown version of [/jobs/ext/1832845-principal-engineer-it-end-user-compute](https://www.wearedevelopers.com/jobs/ext/1832845-principal-engineer-it-end-user-compute). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Principal Engineer, IT End User Compute - **Company:** American Airlines Inc - **Location:** Fort Worth, TX, United States - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** Unity 3d, JavaScript (Programming Language), .NET Framework, Microsoft Windows, Application Programming Interfaces (APIs), Agile Methodology, Apple Mac Systems, Microsoft Azure, Bash Shell, Microsoft Online Services, VoIP, C Sharp (Programming Language), Cisco Unified Communications Manager, Collaborative Software, Information Systems, Computer Engineering, Software Design Patterns, DevOps, Programming Tools, Domainkeys Identified Mail, Domain-Based Message Authentication Reporting and Conformance (DMARC), Domain Name System (DNS), Ethernet, Github, Internet Message Access Protocols, Integrated Development Environments, IPTV, IP Pbx, Session Initiation Protocols, Python (Programming Language), Network Troubleshooting, Simple Mail Transfer Protocols, Networking Basics, Post Office Protocol, Windows PowerShell, Systems Development Life Cycle, Azure Active Directory, Cloud Services, Phishing, Microsoft SharePoint, Software Deployment, Systems Integration, TypeScript, Software Repository, Scripting, Transport Layer Security, Cloud Platform System, Microsoft Power Automate, Sender Policy Framework (SPF), Information Technology, Transport Protocols, Enterprise Integration, Live Streaming, Video Streaming, Restful APIs, Cisco - **Published:** July 11, 2026 - **Apply:** https://dejobs.org/x/x/8BF51FF3C97E408C99B5E830FD73E6A4/job/ ## About the Role * Bachelor's degree in Computer Science, Computer Engineering, Technology, Information Systems (CIS/MIS), Engineering or related technical discipline, or equivalent experience/training * 9+ years of experience designing, developing, implementing and supporting large-scale solutions in production environments, * Master's degree in Computer Science, Computer Engineering, Technology, Information Systems (CIS/MIS), Engineering or related technical discipline, or equivalent experience/training * 3 years of technical or team leadership experience. * 2+ years' experience in DevOps deployment process * 2+ years' experience in Agile methodology * Airline Industry experience Skills, Licenses & Certifications * Background in Enterprise Solutions engineering. Command of software/hardware architecture and design patterns. * Strong knowledge of industry wide technology trends and best practices * Advanced skills in network troubleshooting and configuration: Troubleshoot and configure network settings to support audio-visual systems, including familiarity with AVB (Audio Video Bridging), DANTE (Digital Audio Network Through Ethernet), and JPEG 2K video streaming technologies. Strong knowledge of video transport protocols and compression technologies * Proficiency in scripting, automation, development and developer tools (E.g. Bash, PowerShell, Python, Git/Github, VSCode, C#, .NET, JavaScript, TypeScript,). * Strong knowledge of operating systems, networking principles, and security protocols (TLS, SSL). * Hands-on experience with code repositories such as Azure ADO and Github platform. * Strong knowledge of Azure Active Directory, Microsoft 365 Services, and other cloud services. * Relevant CompTIA (Network+, Server+, Security+) or Microsoft Certification. * Advanced level understanding of email protocols (SMTP, IMAP, POP3) and email security technologies (DLP, anti-phishing solutions, encryption methods). * Knowledge of DNS records relevant to email configuration (SPF, DKIM, DMARC). * Strong knowledge of Microsoft 365 services, including Teams, SharePoint, OneDrive, and Exchange. * Advanced level Technical Support for Voice Systems, CUCM, Unity, MRA, and RedSky E911, Microsoft Teams Phone System. * Proficiency in working with Microsoft Graph API, REST APIs, and Power Platform for custom integrations. * Experience in live streaming events and IPTV systems: Manage and deliver high-quality live streaming services and Internet Protocol Television (IPTV) systems for events, ensuring seamless and reliable broadcasting. * Microsoft Certifications a plus: Azure Administrator Associate, Power Automate RPA Developer Associate, Power Platform Developer Associate ## Description * The End User Compute Domain refers to the area within Information Technology that focuses on engineering, management, and support of the hardware and software utilized by our team members for their daily job functions and for being more productive. This domain encompasses all productivity tool capabilities as well as end-user devices. This includes all telephony functions (Unified Communications), Audio Visual (meeting room experience), Desktop & Printer engineering, surveillance systems, as well as Productivity and collaboration tools (Email, Teams, SharePoint, Onedrive, etc.). What you'll do As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations. * Develop and maintain engineering specifications for end-user devices, applications, and enterprise systems. * Define technical vision and strategic roadmaps; evaluate and recommend emerging technologies aligned to business needs. * Lead root cause analysis and proactively identify risks, implementing corrective actions to prevent recurrence. * Design, implement, test, and support end-user productivity platforms and hardware across the full product lifecycle. * Engineer and support enterprise collaboration and communication platforms (e.g., Microsoft 365, SharePoint, email security, voice, and unified communications). * Implement and manage voice and communication solutions, including VoIP, SIP, Cisco UC (e.g., CUCM), and Microsoft Teams integrations. * Design and support enterprise audio-visual and video management systems, ensuring alignment with organizational standards. * Provide advanced technical support across Windows, Mac OS, and cloud-based platforms, resolving complex issues and ensuring high user satisfaction. * Apply SDLC and Agile methodologies to plan, execute, and deliver technology solutions efficiently and effectively. ## Related Videos - [Crew Management System for Airlines: Plan duties for pilots & flight attendants worldwide](https://www.wearedevelopers.com/videos/1444-crew-management-system-for-airlines-plan-duties-for-pilots-flight-attendants-worldwide) - [How Cisco embraced a DevOps culture within its network engineering team](https://www.wearedevelopers.com/videos/99-how-cisco-embraced-a-devops-culture-within-its-network-engineering-team) - [Getting under the skin: The Social Engineering techniques](https://www.wearedevelopers.com/videos/38-getting-under-the-skin-the-social-engineering-techniques) - [Coding an Immersive Copilot using Unity / .NET and Azure OpenAI!](https://www.wearedevelopers.com/videos/1204-coding-an-immersive-copilot-using-unity-net-and-azure-openai) - [Computer Vision from the Edge to the Cloud done easy](https://www.wearedevelopers.com/videos/263-computer-vision-from-the-edge-to-the-cloud-done-easy) - [Your Infrastructure Is Not a Playground: AI Agents for Infra Done Right](https://www.wearedevelopers.com/videos/2084-your-infrastructure-is-not-a-playground-ai-agents-for-infra-done-right) ## Related Articles - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [Dev Digest 121 - AI goes offline](https://www.wearedevelopers.com/magazine/456-dev-digest-121-ai-goes-offline) - [Top-Paying Tech Jobs (with Salaries)](https://www.wearedevelopers.com/magazine/372-top-paying-tech-jobs-with-salaries)