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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Technician (Help Desk & Desktop Support) - **Company:** CareerCircle - **Location:** Honolulu, HI, United States - **Salary:** $41,600.0 - $45,760.0 - **Contract:** Temporary contract - **Skills:** Microsoft Windows, Artificial Intelligence, Software Applications, Desktop Computing, Issue Tracking Systems, Information Technology Operations, User Provisioning Software, Office365, Break Fix, Information Technology, Laptops - **Published:** July 3, 2026 - **Apply:** https://www.careercircle.com/jobs/all/all/usa/hi/honolulu/2e552af8-9e01-42cb-8edc-55c5ee799cfd ## About the Role Teamwork Operations Leadership Communication Team Oriented Microsoft 365 Issue Tracking Professionalism Problem Solving Desktop Support Customer Service, * Strong customer service skills and a genuine desire to help users. * Basic understanding of Microsoft 365 administration and user provisioning. * Experience providing Tier 1 technical support in a Windows environment. * Basic troubleshooting skills involving desktops, laptops, printers, and software applications. * Strong verbal and written communication skills. * Ability to work effectively both independently and as part of a team. * Professional attitude with strong problem-solving abilities. * Eagerness to learn and grow within the IT field. Preferred Qualifications * Experience using a ticketing system to track incidents and service requests. * Exposure to desktop deployments or Microsoft 365 migration projects. * Knowledge of hardware installation, asset management, and device inventory processes. * Prior help desk, desktop support, or technical support experience. Ideal Candidate The ideal candidate is customer-focused, positive, and passionate about technology. They enjoy solving problems, communicating with end users, and learning new technical skills. Whether supporting users over the phone or providing hands-on troubleshooting, they consistently demonstrate professionalism, teamwork, and a strong commitment to service. Work Environment * Professional enterprise environment. * Collaborative and team-oriented culture. * Mix of help desk support and hands-on technical project work. * Opportunity to tailor responsibilities toward customer support or desktop support based on strengths and interests. What You'll Gain * Exposure to enterprise-level IT operations and support. * Hands-on experience with Microsoft 365 deployments and desktop technologies. * Opportunity to develop technical and customer service skills in a fast-paced environment. * Experience working on both support and project-based IT initiatives. * Potential for long-term growth and career development within enterprise technology support. ## Description Customer Support Technical Support Help Desk Support Inventory Staging Peripheral Devices Business Valuation Inventory Management Technical Assistance Full Stack Development Artificial Intelligence Business Transformation Hardware Troubleshooting Tier 1 Technical Support Information Technology Operations Troubleshooting (Problem Solving), We are seeking a motivated IT Support Technician to provide both help desk and desktop support within a large enterprise environment. This role is ideal for someone who enjoys helping people, troubleshooting technology issues, and gaining hands-on experience across a variety of IT projects. The technician will support end users through a combination of phone-based support and on-site technical assistance, serving as the first point of contact for IT issues while also assisting with desktop deployments, hardware troubleshooting, printer support, and technology-related projects., Help Desk Support * Serve as the first point of contact for technical support requests. * Provide Tier 1 troubleshooting for hardware, software, and basic network-related issues. * Support users with Microsoft 365 applications and account-related requests. * Create, update, and manage support tickets within the ticketing system. * Escalate complex issues to higher-level support teams as needed. * Deliver exceptional customer service while resolving technical issues. Desktop & Field Support * Provide hands-on desktop support, troubleshooting, and break-fix services. * Install, configure, and deploy computers, peripherals, and related equipment. * Support printers and other office technology devices. * Assist with hardware replacements, upgrades, and workstation setups. * Participate in Microsoft 365 rollout and deployment projects. * Perform equipment inventory management, organization, and asset tracking. * Assist with equipment staging, project setup, and technology deployments. * Maintain organized storage areas and assist with equipment movement and cleanup., Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools. 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