> Markdown version of [/jobs/ext/183313-technical-support-specialist](https://www.wearedevelopers.com/jobs/ext/183313-technical-support-specialist). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Technical Support Specialist

- **Company:** Compunnel Inc.
- **Location:** Smithfield, RI, United States
- **Salary:** $35,360.0
- **Contract:** Temporary contract
- **Skills:** Microsoft Word, Microsoft Excel, Microsoft Outlook, Product Software Implementation Methods
- **Published:** May 21, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=cbad42ba7f2292b7

## About the Role

Do you have experience in Microsoft Word?, Do you have a High school diploma or GED?, * Minimum of 1 year of relevant work experience.

 * High School Diploma or GED required.
 * Ability to communicate clearly, accurately, and tactfully both verbally and in writing.
 * Basic troubleshooting and problem-solving skills.
 * Willingness to work flexible hours, including nights and weekends, based on project needs.

Preferred Qualifications

 * Experience with IT hardware installations.
 * Working knowledge of Microsoft Outlook, Word, and Excel.

## Description

* This position is part of a Technology Rollout Call Center, supporting multiple concurrent technology projects.
 * Responsibilities include handling incoming and outbound calls related to IT hardware installations and troubleshooting support for field technicians, vendors, and contractors.
 * The role involves providing first-level technical support, tracking issues in a system, and communicating updates via email and Excel.
 * Projects may take place across different time zones and require shift flexibility, including evenings and nights.
 * Paid training will be provided on-site for 5 days a week, with shifts between 8 AM and 8 PM.
 * A start date will be assigned upon clearance by the agency.

Key Responsibilities

 * Handle inbound and outbound calls related to IT implementation and upgrades in retail stores.
 * Provide first-level troubleshooting and technical support to field technicians and vendors.
 * Maintain accurate and timely updates in the call tracking application.
 * Communicate updates and project status via email and Microsoft Excel.
 * Ensure implementation protocols and procedures are followed during rollout projects.
 * Work across multiple projects simultaneously, accommodating time zone and shift requirements.


## Related Videos

- [You’re a great coder? That alone won’t get you far: The soft skills secret in IT success](https://www.wearedevelopers.com/videos/1076-you-re-a-great-coder-that-alone-won-t-get-you-far-the-soft-skills-secret-in-it-success)
- [Developing the Rich Text Editor for DeepL.com](https://www.wearedevelopers.com/videos/1172-developing-the-rich-text-editor-for-deepl-com)
- [In-depth .NET Azure Functions: Isolated mode, performance and durable AI agents](https://www.wearedevelopers.com/videos/100207-in-depth-net-azure-functions-isolated-mode-performance-and-durable-ai-agents)
- [Claude, MCP and n8n, or: How to Automate Your Day with AI-powered Workflows](https://www.wearedevelopers.com/videos/2043-claude-mcp-and-n8n-or-how-to-automate-your-day-with-ai-powered-workflows)
- [From Syntax to Singularity: AI’s Impact on Developer Roles](https://www.wearedevelopers.com/videos/900-from-syntax-to-singularity-ai-s-impact-on-developer-roles)
- [From Tables to Graphs in Minutes: Supercharging Kusto Graph Analytics with AI-Powered Development](https://www.wearedevelopers.com/videos/1543-from-tables-to-graphs-in-minutes-supercharging-kusto-graph-analytics-with-ai-powered-development)

## Related Articles

- [Quick guide: How to write a Software Developer CV](https://www.wearedevelopers.com/magazine/37-quick-guide-how-to-write-a-software-developer-cv)
- [The 10 C++ programming questions to expect in an interview](https://www.wearedevelopers.com/magazine/50-the-10-c-programming-questions-to-expect-in-an-interview)
- [7 Important Tips That Every Software Developer Should Know](https://www.wearedevelopers.com/magazine/101-7-important-tips-that-every-software-developer-should-know)
- [Should senior developers refuse interview coding challenges?](https://www.wearedevelopers.com/magazine/29-should-senior-developers-refuse-interview-coding-challenges)
- [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer)
- [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume)