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# Help Desk Analyst I

- **Company:** Robert Half
- **Location:** Connersville, IN, United States
- **Experience:** Starter
- **Contract:** Temporary contract
- **Skills:** Microsoft Windows, Active Directory, Common Desktop Environments
- **Published:** July 8, 2026
- **Apply:** https://dejobs.org/x/x/1C841E6B905F4C69BD3D24796D593E84/job/

## About the Role

* Maintain organized records of reported issues, solutions provided, and follow-up actions to support consistent service delivery. Requirements * At least 1 year of experience in a help desk, desktop support, or technical support role.

 * Working knowledge of Active Directory for basic user account and access support tasks.

 * Hands-on experience supporting Microsoft Windows, including Windows 10 environments.

 * Ability to perform basic troubleshooting for hardware, software, login, and connectivity issues.

 * Familiarity with service desk ticketing practices and accurate issue documentation.

 * Strong communication skills with the ability to explain technical information clearly to end users. Technology Doesn't Change the World, People Do.®

## Description

Description We are looking for a Help Desk Analyst I to provide dependable technical support for end users in Connersville, Indiana. This Long-term Contract position is ideal for someone with at least 1 year of experience assisting with Windows-based environments, user account support, and everyday technical issues. The person in this role will handle incoming service requests, resolve routine hardware and software concerns, and help maintain a smooth support experience across the organization.

Responsibilities:

 * Respond to user support requests and deliver timely assistance for common desktop, software, and access-related issues.

 * Diagnose and resolve routine problems involving Microsoft Windows and Windows 10 systems, escalating more complex incidents when needed.

 * Manage service desk tickets by documenting issues accurately, tracking progress, and ensuring requests are closed appropriately.

 * Support user account administration tasks in Active Directory, including access updates, password-related assistance, and basic account maintenance.

 * Provide clear guidance to employees on troubleshooting steps, system usage, and standard technical procedures.


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