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# Senior Tech Support

- **Company:** New York, Inc.
- **Location:** New York, NY, United States
- **Experience:** Expert
- **Salary:** $72,000.0 - $74,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Access Network, Active Directory, Computer Networks, Computer-Generated Imagery, Dynamic Host Configuration Protocol, Internet Communications, Virtual Private Networks (VPN), Microsoft Office, Print Servers, Microsoft SharePoint, Software Asset Management, Product Software Implementation Methods, TCP/IP, RSA SecurID, Cisco
- **Published:** May 20, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=62c9f8f9442a7e0b

## About the Role

Do you have experience in SharePoint?, Do you have a Bachelor's degree?, * Bachelor's Degree or equivalent experience

 * Active Directory, HPE Records Manager, RSA SecurID, Cisco, VPN, Microsoft Windows 10, Microsoft Office 365, SharePoint Online & One Drive experience
 * 3-5 years of experience in Help Desk Support/Management
 * Demonstrated verbal and written communication skills
 * Demonstrated management and organizational skills
 * Ability to work both independently and on a team
 * Knowledge of networking concepts including, but not limited to, network printing, wireless and remote communication, Active Directory, TCP/IP, DHCP
 * Must be available to work evenings (after 5 PM) and weekends as needed to support operational demands and emergency service calls
 * A+ and/or MCSE certification preferred

## Description

The Senior Tech Support position provides advanced technical support to end users, while serving as a technical resource to other Helpdesk personnel. This role requires maintaining detailed knowledge of all company supported software/applications, performing routine software upgrades, and ensuring that user needs are met efficiently and professionally. This role will require establishing Helpdesk goals, objectives and policies to deliver superior customer service., * Specialize in customer service and technical support

 * Assist in managing day-to-day support tickets
 * Manage laptop and computer imaging
 * Assist in new software implementation
 * Configure, install, and troubleshoot network scanners and printers
 * Research various technical problems and provide solutions to end-users and departmental staff
 * Respond promptly to Helpdesk calls and email messages and prioritize requests according to importance
 * Provide basic support for hardware, software, and network access as well as remote offices
 * Track records of all hardware and software inventory
 * Create and maintain SharePoint sites (internal & external)
 * Arrange service by software or hardware vendors to repair or replace defective products
 * Define and document MIS Helpdesk processes and policies
 * Manage and maintain system updates to conference rooms
 * Execute offboarding steps for all exit employees
 * Other duties as assigned


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