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# IT Support Specialist 2

- **Company:** Kforce Inc.
- **Location:** Jacksonville, FL, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** JIRA, Business Software, Computer Networks, Desktop Computing, User Environment Management, Laptops, Servicenow
- **Published:** July 9, 2026
- **Apply:** https://www.kforce.com/find-work/search-jobs/#/detail/MTY5Nn5KQVh-MjE4MTgzMFAxfjk5/

## About the Role

* Minimum of 3 years of experience providing technical support in an enterprise environment, including a combination of end-user support and issue resolution
 * Strong working knowledge of Windows operating systems, hardware troubleshooting, and software support
 * Experience assisting users with business applications, including setup, configuration, maintenance, and troubleshooting
 * Foundational understanding of networking concepts, including connectivity troubleshooting and support of wired and wireless environments
 * Hands-on experience supporting desktops, laptops, printers, mobile devices, and other workplace technologies
 * Familiarity with IT service management processes and ticketing platforms used to track incidents, requests, and resolutions
 * Ability to effectively prioritize competing support requests and respond appropriately to urgent business needs
 * Excellent interpersonal, communication, and customer service skills, with a commitment to delivering a positive end-user experience
 * Strong analytical and problem-solving abilities with attention to detail and follow-through

Preferred Qualifications:

 * Experience working with enterprise ticketing or service management solutions
 * Exposure to platforms such as ServiceNow, Jira, or similar incident-management tools
 * Understanding of IT support best practices and service delivery methodologies

## Description

Kforce has a client in Jacksonville, FL that is seeking a motivated and service-focused IT Support Specialist 2 to provide technical support across a dynamic business environment. This individual will play a key role in maintaining end-user productivity by resolving technical issues, supporting workplace technology, and delivering a high level of customer service. Key Responsibilities:

 * Provide first- and second-level technical support for a variety of hardware, software, and connectivity-related issues
 * Troubleshoot and resolve problems involving desktops, laptops, mobile devices, printers, scanners, and other workplace technology
 * Support users with day-to-day technical challenges and ensure issues are handled in a timely and efficient manner
 * Monitor and respond to incoming support requests, prioritizing work based on business impact and urgency
 * Collaborate with cross-functional teams to identify root causes, implement solutions, and improve the overall user experience
 * Maintain accurate documentation of incidents, resolutions, and system updates within the organization's ticket management platform
 * Assist with workstation deployments, equipment replacements, and technology onboarding activities
 * Deliver professional, customer-focused support while building positive relationships with end users across the organization
 * Contribute to process improvements and knowledge-sharing efforts that enhance service delivery and operational efficiency


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