> Markdown version of [/jobs/ext/1834562-desktop-support-engineer](https://www.wearedevelopers.com/jobs/ext/1834562-desktop-support-engineer). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Desktop Support Engineer - **Company:** Sybex Support Services LLC - **Location:** Houston, TX, United States - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Spyware, Apple Remote Desktop, Collaborative Software, Mobile Application Software, Microsoft Office, Network Architecture, Remote Access Technology, Remote Desktop Services, Information Technology - **Published:** July 20, 2026 - **Apply:** https://www.careerjet.com/jobad/usd8b8a6c60ba67c42673fce7ce52890b6 ## About the Role * A+ Certification or equivalent experience * Good working knowledge of Active Directory * 2+years'experienceprovidingtechnicalsupportinafastpacedandconstantlychangingenvironment up to executive management level. * ExcellentcustomerserviceandcommunicationskillsincludingprovidingVIPsupport * Experience supporting large Windows-basedenvironments to desktop level with emphasis on Win 7 * OS / office 2011 as well as Win 8 andO365 * Advanced knowledge of Microsoft Office suite of applications Support of End User for video conferencing units. * Support of mobile device, * Excellent written and verbal communication and customer service skills with proven ability towork in fast paced environments * Commercial experience in an IT support technician role that includes 2 years of technical suppor experience in a hybrid Windows and MAC environment * Experience in working with a helpdesk operation,to include Windows and Mac clients * 2 years' Experience with mobile applications/products including: iPhone, iPad, and Android * Platforms Expertise in iPad / iPhone * Self-starter that is able to collaborate actively withothers in a cross-functional team * Proven attention to detail and high standards for quality * Excellent organizational/administrative/technicalskills with agility to re-prioritize as necessary * Skilled in documenting written troubleshootingsteps and instructions * Business professional attire ## Description We are currently looking for an experienced Desktop Support Engineer (L1) for our open position. The L1 Engineer will be required to work on site for this role and provide support to end users working on site or remotely. This will be a full time contract position will 40 hours per week., * Provide support on Client Windows platform, for desktop/end user technologies, collaboration tools, and mobile technologies and printing, this includes the laptop/mobile devices all, video conferencing, network/remote access this positionworks collaboratively with the Service Desk for end user break/fix and other support functions. * Duties shall include, but not be limited to: * Diagnosing and troubleshooting desktop system,printer and operating problems * Consulting and instructing users on hardware andsoftware questions/issues * Collaborate with other IT Services Data Centerand Network Infrastructure teams * Install, maintain and upgrade equipment and itsassociated infrastructure * Runs diagnostic tests to isolate system problemsas well as proactive activities * Operating Systems Windows, OS-X * MS Office (Windows and knowledge of Mac)software * Experience with Remote Support technologiessuch as Remote Desktop (Microsoft), Apple Remote Desktop, VNC * Hands on experience removing viruses and spyware using various tools (Windows) * Identifies, researches, and resolves technical problems including forming an RCA * Responds to telephone calls, email, service tickets, and dispatched requests for technical support * Documents, tracks and monitors the problem to ensure a timely resolution within an effected SLA window, WE'RE HIRING AS A DESKTOP SUPPORT ENGINEER L2 AT THE UNITED STATES! Short-Term Project | Duration: 4-6 Weeks Excis is a global IT support leader, driven by innovation and collab… + 3 days ago + ## Related Videos - [The ABC of DX](https://www.wearedevelopers.com/videos/727-the-abc-of-dx) - [MCP Mashups: How AI Agents are Reviving the Programmable Web](https://www.wearedevelopers.com/videos/1392-mcp-mashups-how-ai-agents-are-reviving-the-programmable-web) - [Checkmate: 5 Real Incidents That Can End a Software Company](https://www.wearedevelopers.com/videos/100126-checkmate-5-real-incidents-that-can-end-a-software-company) - [Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases](https://www.wearedevelopers.com/videos/1146-fault-tolerance-and-consistency-at-scale-harnessing-the-power-of-distributed-sql-databases) - [Psychological Safety in Software Engineering - Jenny-Margrethe Vej & Alexandra Hou Aldershaab](https://www.wearedevelopers.com/videos/2142-psychological-safety-in-software-engineering-jenny-margrethe-vej-alexandra-hou-aldershaab) - [Responsibility Beyond Code - Build with Societal Impact In Mind](https://www.wearedevelopers.com/videos/100041-responsibility-beyond-code-build-with-societal-impact-in-mind) ## Related Articles - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Where To Find Software Engineering Jobs](https://www.wearedevelopers.com/magazine/396-where-to-find-software-engineering-jobs) - [7 Important Tips That Every Software Developer Should Know](https://www.wearedevelopers.com/magazine/101-7-important-tips-that-every-software-developer-should-know) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated)