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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Technical Support Associate - **Company:** HUB - **Location:** Wilmington, MA, United States - **Experience:** Experienced - **Salary:** $40,643.0 - $60,258.0 - **Contract:** Permanent contract - **Skills:** Microsoft Office, Electronic Filing System - **Published:** July 14, 2026 - **Apply:** https://hubinternational.jobs/wilmington-ma/technical-support-associate/e29a3c69a48249d9977e3454ba2f0af7/job/ ## About the Role + 3 years of administrative related work experience (insurance industry preferred) + High School diploma or equivalent + Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information + Quality Management - Demonstrates attention to detail. + Project Management - Ability to work with a team and adhere to deadlines + Initiative - Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed. + Proficiency with Microsoft Office products. + Excellent organizational, communications and project management skills. This position description is not to be construed as an exhaustive statement of duties, responsibilities or requirements. Employees may be required to perform any other job-related instructions as requested by their supervisor, subject to reasonable accommodation., Required Experience: 2-5 years of relevant experience Required Travel: Negligible Required Education: High school or equivalent ## Description As a Technical Support Associate, you will be responsible for assisting Account Managers and Account Executives with the servicing of assigned Commercial Lines accounts in accordance with the practices, policies, and procedures of the Company as they apply to Certificate of Insurance issuance. **SPECIFIC RESPONSIBILITIES:** Responsibilities may include all or some or the following: + Coordinate the servicing of assigned accounts with the Account Manager Provide support to the Account Manager on certificate processing + Handle correspondence and the clerical processing of accounts including input of data for each account into Broker Management System. + Assist in review of contract regarding insurance requirements for issuance of certificates + Navigate the management system pulling policy documents to include for certificate holders + Responsible for developing complete familiarity with all forms and paperwork including their intent and purpose + Conduct business from a professional standpoint and willingness to learn + Prepare certificates of insurance, evidence of property & binders of insurance forms as required. + Maintain an accurate suspense system on all items that require a response + Responsible for electronic filing of communications and documents + Input/maintain data on account management system and ancillary systems as required + Other responsibilities as assigned by Account Manager + Attends industry related continuing education training and courses. + Follow HUB Broker Standards + Responsible for implementing a quality control review process to assure the production of quality work and the provision of excellent customer service. + Conduct business in a manner that demonstrates an understanding of both the business and earnings implications of the Company. + Other responsibilities as assigned by Manager. ## Related Videos - [Personal Branding & Job Search - The Most Practical Approach You'll Ever Find](https://www.wearedevelopers.com/videos/576-personal-branding-job-search-the-most-practical-approach-you-ll-ever-find) - [Project Fugu: Extending the web](https://www.wearedevelopers.com/videos/832-project-fugu-extending-the-web) - [Building Employee Experience Through Everyday Interactions](https://www.wearedevelopers.com/videos/1763-building-employee-experience-through-everyday-interactions) - [Training Bots on Deliveroo Data, Alexa Can Swear and Mushroom Electronics - Julia Kordick](https://www.wearedevelopers.com/videos/1839-training-bots-on-deliveroo-data-alexa-can-swear-and-mushroom-electronics-julia-kordick) - [What if your HR software adapted to you, not the other way around?](https://www.wearedevelopers.com/videos/100259-what-if-your-hr-software-adapted-to-you-not-the-other-way-around) - [IoT: The road to sustainability](https://www.wearedevelopers.com/videos/557-iot-the-road-to-sustainability) ## Related Articles - [Starter Kit For Job Applications For Developers](https://www.wearedevelopers.com/magazine/7-starter-kit-for-job-applications-for-developers) - [Data Analyst Salary in the UK](https://www.wearedevelopers.com/magazine/278-data-analyst-salary-in-the-uk) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [Quick guide: How to write a Software Developer CV](https://www.wearedevelopers.com/magazine/37-quick-guide-how-to-write-a-software-developer-cv) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume)