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# Service Desk Specialist

- **Company:** Legacy Health
- **Location:** Portland, OR, United States
- **Salary:** $56,410.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Software Applications, Health Informatics, Client Server Models, Information Systems, Computer Literacy, Desktop Computing, Issue Tracking Systems, Microsoft Office, Citrix Systems, Remote Desktop Services, Peripherals, Information Technology
- **Published:** July 14, 2026
- **Apply:** https://careers-lhs.icims.com/jobs/48237/service-desk-specialist/job?mode=apply&apply=yes&in_iframe=1&hashed=-336032087

## About the Role

Associates degree in computer science, healthcare informatics or related field, or equivalent experience required., * At least one year of experience providing customer-service focused technical support, preferably using remote support technologies in a call center environment.

 * Experience working with an IT service management ticketing system strongly preferred.
 * Experience with computerized healthcare systems strongly preferred.

Skills:

 * Demonstrated technical analysis and problem solving capabilities.
 * Strong knowledge of Microsoft Windows operating system, Microsoft Office suite, Citrix, client-server applications, remote connection and other technologies.
 * Knowledge of troubleshooting techniques for computers, printer, peripherals, client-server applications, connectivity and desktop software issues.
 * Delivers exceptional service and demonstrates strong interpersonal skills that allow for constructive working relationship with a diverse population of customers.
 * Remains calm and professional under pressure.
 * Excellent verbal & written communication skills including a high level of skill communicating technical concepts to non-technical audiences.
 * Works well both independently and as part of a team.
 * Able to learn quickly and adapt to new and changing technologies.
 * Excellent attention to detail and multi-tasking skills.
 * Keyboard skills and ability to navigate electronic systems applicable to job functions.

## Description

This position is with the Service Desk, a team of talented individuals who collaborate toward a common goal in delivering exceptional support and service to our customers. The ideal candidate for this position will have exceptional customer service skills, be comfortable delivering support via phone, and be able to learn quickly. Candidates must demonstrate strong troubleshooting skills and be dedicated to tracking calls through well documented tickets.

Under general supervision, delivers quality service to the customers of Information Systems & Services by serving as a single point of contact for reporting problems, requesting services and making inquiries.


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