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# Global IT Manager/Hybrid Hoboken/End User Support

- **Company:** Motion Recruitment Partners LLC.
- **Location:** Hoboken, NJ, United States
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Artificial Intelligence, IT Management, Microsoft Power Automate, AI Platforms, Servicenow
- **Published:** July 17, 2026
- **Apply:** https://www.dice.com/job-detail/a5133e1f-4a67-4173-9674-915b35cb2d11

## About the Role

* 8+ years of IT leadership experience with global End User Support or Service Desk organizations
 * Experience managing large, distributed IT teams
 * Strong ServiceNow experience
 * Experience supporting enterprise environments with thousands of end users and devices
 * Excellent leadership, communication, and stakeholder management skills

Desired Skills & Experience

 * Experience implementing AI-powered IT support solutions
 * Hands-on experience with Claude, Microsoft Copilot, or similar AI platforms
 * Experience building or deploying AI agents for self-service support
 * ITIL or other IT service management certifications
 * Experience leading global transformation initiatives

## Description

* 50% ServiceNow & IT Service Management
 * 30% AI Technologies (Claude, Copilot, AI Agents)
 * 20% End User Support & Endpoint Management

Daily Responsibilities

 * 20% Strategic Leadership
 * 60% Management Duties
 * 20% Cross-Functional Collaboration

The Offer

 * Bonus eligible
 * RSU grants


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