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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Help Desk Specialist - **Company:** Moses \u002F Weitzman Health System - **Location:** Middletown, CT, United States - **Contract:** Temporary contract - **Skills:** Microsoft Access, Microsoft Windows, Antivirus Softwares, Backup Devices, Microsoft Office, Windows Servers, Peripherals, Computer Equipment, User Identification, Server Operating Systems & Platforms - **Published:** July 22, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=5721bd9bfbf73def ## About the Role * Associates degree preferred * Certifications include MCP, A+, Network + * Knowledge of computer hardware, including IBM compatible PC's, all PC peripherals, and printers * Experience with desktop and server operating systems, including Windows 2000,Windows XP, Windows 2003 * Extensive application support experience with Microsoft Office, Web enabled applications, Intuit Track-It, and Access 2003 * Working knowledge of a range of diagnostic utilities * Good understanding of the organization's goals and objectives * Exceptional written and oral communication skills * Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills * Strong documentation skills * Ability to conduct research into a wide range of computing issues as required * Ability to absorb and retain information quickly * Ability to present ideas in user-friendly language * Highly self-motivated and directed * Keen attention to detail * Proven analytical and problem-solving abilities * Ability to effectively prioritize and execute tasks in a high-pressure environment * Exceptional customer service orientation * Experience working in a team-oriented, collaborative environment ## Description TEMP position to cover 4-8 week leave * Receive, prioritize, document and actively resolve end user help requests * Utilize diagnostic and help request tracking tools, * Work one on one with end users in-person * Provide hands-on help at the desktop level * Field incoming help requests from end users via both telephone and e-mail in a courteous manner * Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue * Build rapport and elicit problem details from help desk customers * Prioritize and schedule problems. Escalate problems (when required) to the appropriately experienced technician * Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution * Apply diagnostic utilities to aid in troubleshooting * Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution * Identify and learn appropriate software and hardware used and supported by the organization * Perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications * Install anti-virus software * Performing preventative maintenance, including checking and cleaning of workstations, printers, and peripherals * Test fixes to ensure problem has been adequately resolved * Perform post-resolution follow-ups to help requests * Evaluate documented resolutions and analyze trends for ways to prevent future problems * Develop help sheets and frequently asked questions lists for end users ## Related Videos - [Building a Cross-Platform BLE Client with Kotlin Multiplatform and Kable](https://www.wearedevelopers.com/videos/100250-building-a-cross-platform-ble-client-with-kotlin-multiplatform-and-kable) - [This Is Not Your Father's .NET](https://www.wearedevelopers.com/videos/967-this-is-not-your-father-s-net) - [Hate organising your photos? 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