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# National Help Desk Technician

- **Company:** Sharp Electronics Corporation
- **Location:** Kingsport, TN, United States (Remote available)
- **Experience:** Starter
- **Salary:** $42,000.0 - $59,070.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Apple Mac Systems, Software Applications, Computer Networks, Databases, Microsoft Desktop Optimization Pack, Email Filtering, Message Transfer Agent, Microsoft Office, Microsoft Software, Windows Servers, Remote Infrastructure Management, Software Engineering, Wide Area Networks, Data Logging
- **Published:** July 18, 2026
- **Apply:** https://dejobs.org/x/x/80D3C23A877D43988EA0B568495C4E02/job/

## About the Role

* Must be self-motivated and work well in a team environment
 * Excellent customer service skills
 * Excellent communication skills, including the ability to translate complex technical terms and concepts into layman's terms
 * Some weekend work may be required on occasion, so must have the ability to occasionally work remotely updating servers, * 1 to 3 years of experience in a technical support role
 * Current Microsoft Desktop Certification is highly preferred. Excellent communication skills required
 * Experience with current Windows operating systems required
 * Experience with current Mac operating systems
 * Ability to remotely configure Smartphones to various email systems preferred
 * Experience with local and network printers preferred
 * Basic administration of Windows servers preferred
 * LAN/WAN and basic network troubleshooting and problem-solving preferred
 * Familiarity with email server and spam filtering technology preferred
 * Must have exceptional communication skills
 * Must be energetic, self-motivated, and work well in a team environment
 * Ability to work remotely as needed

## Description

The National Helpdesk Technician is an entry-level position, responsible for providing Tier 1 helpdesk end-user support for small to enterprise-sized clients with complex issues in various Microsoft products, as well as other technical hardware and software issues. Additional duties include diagnosing and resolving technical issues over the phone by using advanced remote management tools or on-site and logging tickets into our ticketing database to track time and facilitate tactical report generation., * Respond to calls, tickets, and emails to troubleshoot reported issues in a helpdesk environment

 * Monitor Backup offerings and escalate alerts
 * Reconcile licensing for National Helpdesk offerings
 * Troubleshoot, monitor, and maintain client computers and desktop applications
 * Support current Windows operating systems
 * Support current Microsoft Office Suites
 * Escalate unresolved issues to the appropriate internal channel
 * Reconcile licensing for National Helpdesk offerings
 * Desktop imaging and building for customers


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