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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Operations - Support Specialist - **Company:** Aramark - **Location:** Beaverton, OR, United States - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** Microsoft Excel, Business Systems, Software Documentation, Dynamic Host Configuration Protocol, Desktop Computing, Domain Name System (DNS), Information Technology Operations, Inventory Management Software, Network Troubleshooting, Microsoft Office, Networking Basics, Microsoft PowerPoint, Network Routers, Tablet Computers, Information Technology, Laptops, Hardware Infrastructure - **Published:** July 17, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=98e90be448fd064c ## About the Role * Bachelor?s degree in information technology, business, or related field. * 2?4 years of progressively responsible experience in IT support or business systems analysis, preferably in a hospitality or retail environment. * Demonstrated expertise in POS systems (Micros, Nextep, Square), with a strong track record of ownership and accuracy. * Experience with asset management tools and IT inventory practices. * Excellent communication, organizational, and problem-solving skills. * Proficient in Microsoft Office Suite, particularly Excel and PowerPoint. * Proven ability to work cross-functionally and deliver projects independently. Preferred Qualifications: * Background in hospitality, food service, or retail technology environments. * Project coordination or cross-functional team leadership experience * Hands-on troubleshooting experience hardware components including laptops, desktops, tablets, printers, routers, and POS peripherals (e.g., receipt printers, payment terminals, kitchen display systems) * Familiarity with basic networking concepts such as IP configuration, DHCP, DNS, and wireless troubleshooting Key Competencies: * Initiative and ownership of responsibilities * Strong interpersonal and cross-team collaboration skills * Ability to analyze systems and business needs with a problem-solving mindset * Comfort with multitasking and working in fast-paced environments * Passion for teaching and empowering others through technology * Customer service experience in a hospitality setting. ## Description The IT Operations Analyst is a key technical leader responsible for independently managing core systems and critical IT functions across the account?s technology ecosystem. This role combines expert-level support, system ownership, and cross-functional leadership to drive operational excellence, innovation, and efficiency. The Operations Analyst serves as a subject matter expert for point-of-sale (POS) systems, digital ordering tools, and IT infrastructure, while providing strategic support to business stakeholders., * Own and lead the day-to-day IT operations, including POS management, hardware and network troubleshooting, and technology support. * Independently manage all aspects of POS menu configuration, product data, brand setup, and system scheduling across platforms including Micros, Nextep, and Square. * Directly oversee IT asset lifecycle management including procurement, deployment, inventory tracking, returns, and vendor coordination. * Analyze, review, and propose system or workflow improvements to enhance operational efficiency and resolve business challenges through technology. * Provide training and develop knowledge-sharing materials for field teams and cross-functional stakeholders to ensure scalable and consistent tech enablement. * Act as a cross-functional project lead, partnering with Operations, Culinary, Marketing, and other internal teams to support technology projects from concept through execution. * Manage AV equipment requests and provide onsite support for events and meetings as needed. * Stay informed on emerging technologies and contribute to ongoing innovation strategies across the account. * Develop SOPs and user documentation to support onboarding, training, and self-service capabilities for end users. ## Related Videos - [In-depth .NET Azure Functions: Isolated mode, performance and durable AI agents](https://www.wearedevelopers.com/videos/100207-in-depth-net-azure-functions-isolated-mode-performance-and-durable-ai-agents) - [Modern Web Development with Nuxt3](https://www.wearedevelopers.com/videos/294-modern-web-development-with-nuxt3) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [APIs and Architecture for scaling omnichannel payments](https://www.wearedevelopers.com/videos/90-apis-and-architecture-for-scaling-omnichannel-payments) - [From Syntax to Singularity: AI’s Impact on Developer Roles](https://www.wearedevelopers.com/videos/900-from-syntax-to-singularity-ai-s-impact-on-developer-roles) - [Synthetic Insiders: The New AI Risk to Your Org](https://www.wearedevelopers.com/videos/100057-synthetic-insiders-the-new-ai-risk-to-your-org) ## Related Articles - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [7 Important Tips That Every Software Developer Should Know](https://www.wearedevelopers.com/magazine/101-7-important-tips-that-every-software-developer-should-know)