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# Senior Machine Learning Engineer, GAI Search Relevance - Moveworks

- **Company:** ServiceNow
- **Location:** Mountain View, CA, United States
- **Experience:** Expert
- **Salary:** $161,300.0 - $274,200.0
- **Contract:** Permanent contract
- **Skills:** Text Processing, Information Retrieval, Machine Learning, Question Answering, Natural Language Understanding, Servicenow, Golang
- **Published:** July 13, 2026
- **Apply:** https://jobs.smartrecruiters.com/ServiceNow/744000138176524-senior-machine-learning-engineer-gai-search-relevance-moveworks

## About the Role

* First-hand experience in traditional information retrieval techniques, or machine learning based ranking models
 * Capable of deriving insights from query logs analysis and identifying areas of improvement for search quality
 * Background in text processing, information retrieval, natural language understanding, or machine learning

## Description

We are looking for a search relevance engineer to work with a team to improve a search based question answering platform. At Moveworks, we build search technology to answer enterprise users' tech questions instantly, by combining modern information retrieval methodology with the latest advancement in natural language understanding. Our core Search product value is achieved through the capability of accurately retrieving, matching and ranking text snippets extracted from heterogeneous knowledge sources, as direct answers to users' requests. You will play a critical role in boosting answer quality by meeting the challenges such as lexical gap, semantic text understanding, and data sparsity.

We're building a team that indexes on moving fast, solving challenging product/engineering problems and providing value to our customers. To be successful, you'll be partnering with product, user experience, customer success and other engineering teams to identify, define and build elegant solutions.

 * Craft new ranking features and optimizing existing ones to enhance relevance metrics
 * Develop algorithm framework to support diversified ranking features
 * Design platform and tooling to enable parallel ranking experiments
 * Develop metrics to evaluate ranking performance, We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.


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