> Markdown version of [/jobs/ext/1836463-it-support-specialist-i](https://www.wearedevelopers.com/jobs/ext/1836463-it-support-specialist-i). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Specialist I - **Company:** Precision Castparts Corp. - **Location:** United States - **Experience:** Starter - **Salary:** $49,234.0 - $67,954.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Software Applications, Spreadsheets, Text Processing, Microsoft Operating Systems, Networking Basics, Software Deployment, Software Engineering, Software Troubleshooting, Computer Equipment, Information Technology - **Published:** July 10, 2026 - **Apply:** https://pcctalentacquisitionportal.tal.net/vx/lang-en-GB/mobile-0/appcentre-1/brand-7/xf-4bde71004601/candidate/so/pm/1/pl/3/opp/23017-IT-Support-Specialist-I/en-GB ## About the Role * Experience with PCs, printers, networking and Microsoft operating systems including, knowledge of Active Directory administration functions, Windows 7/10 operating system and basic networking fundamentals. * Demonstrated in-depth knowledge and technical skills to install, troubleshoot, and repair computer hardware, software, and guide end users in the use of software programs. * Ability to troubleshoot software and hardware problems. * Ability to communicate effectively both verbally and written. * Develop and maintain effective relationships and provide outstanding customer service internally and externally. * Ability to work effectively in a team environment. * Ability to evaluate processes and procedures for continuous process improvement. * Ability to adapt to and work effectively in a fast paced and changing environment with multiple priorities. * Basic word processing, spreadsheets and computer software skills. * Experience applying patches. * Will be required for afterhours support, Degree in Information Technology, Computer Science, or similar discipline. At least ONE year of direct experience troubleshooting hardware/software issues and installing software, patches, updates on desktops, and laptops desirable but not required. ## Description The Client Technology Analyst I provide first level support to employees on all computing devices and software applications implemented by the Information Technology (IT) department. Essential Responsibilities * Provide help desk support via telephone, in person and remote assistance to employees. * Install, modify, and repair computer hardware and software. * Provide services related to and troubleshoot hardware, software and phone problems. * Document all support interactions in the service desk application. * Monitor open Help Desk ticket requests, dispatches, and follows up with escalated IT personnel to ensure they are addressed in a timely manner. * Assist in end user training as needed. * Assist other IT employees in support of problem resolution or product implementation. * Diagnose and resolve technical hardware and software issues. * Pick-up, deploying and maintenance of hardware sometimes up to 35lbs * Active Directory management * Mobile Device Management * Must be able to maintain a clean and organized workspace ## Related Videos - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [MCP Mashups: How AI Agents are Reviving the Programmable Web](https://www.wearedevelopers.com/videos/1392-mcp-mashups-how-ai-agents-are-reviving-the-programmable-web) - [A beginner’s guide to modern natural language processing](https://www.wearedevelopers.com/videos/858-a-beginner-s-guide-to-modern-natural-language-processing) - [Launching a marketplace on-time: A lesson in taking shortcuts using spreadsheets!](https://www.wearedevelopers.com/videos/477-launching-a-marketplace-on-time-a-lesson-in-taking-shortcuts-using-spreadsheets) - [Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases](https://www.wearedevelopers.com/videos/1146-fault-tolerance-and-consistency-at-scale-harnessing-the-power-of-distributed-sql-databases) - [Multilingual NLP pipeline up and running from scratch](https://www.wearedevelopers.com/videos/901-multilingual-nlp-pipeline-up-and-running-from-scratch) ## Related Articles - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume) - [7 Important Tips That Every Software Developer Should Know](https://www.wearedevelopers.com/magazine/101-7-important-tips-that-every-software-developer-should-know) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [The 10 C++ programming questions to expect in an interview](https://www.wearedevelopers.com/magazine/50-the-10-c-programming-questions-to-expect-in-an-interview) - [How to Write a CV and Interview if You Don't Fully Qualify For The Job](https://www.wearedevelopers.com/magazine/183-how-to-write-a-cv-and-interview-if-you-don-t-fully-qualify-for-the-job) - [Quick guide: How to write a Software Developer CV](https://www.wearedevelopers.com/magazine/37-quick-guide-how-to-write-a-software-developer-cv)