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# Talkdesk Administrator/Engineer

- **Company:** CareerCircle
- **Location:** New York, NY, United States (Remote available)
- **Salary:** $93,600.0 - $104,000.0
- **Contract:** Temporary to permanent
- **Skills:** Microsoft Excel, Computer-Aided Design, AutoCAD, Adobe Illustrator, Adobe Photoshop, Artificial Intelligence, Autodesk Revit, Interactive Voice Response, Software Documentation, Excel Formulas, Monitoring of Systems, MicroStation, Routing, Rhinoceros 3D, SketchUp (3D Modeling Software), Systems Integration, Automated Data Processing (ADP), Deployment Automation
- **Published:** July 15, 2026
- **Apply:** https://www.careercircle.com/jobs/all/all/usa/ny/new-york/ddb1ddc4-8911-4694-8c16-45779fbc4626

## About the Role

* 3-5 years of hands-on Talkdesk administration and engineering experience
 * Experience supporting contact center operations in a healthcare or enterprise environment
 * Strong understanding of Talkdesk configurations, workflows, routing, IVR design, and reporting
 * Experience with contact center automation, integrations, and AI-driven solutions
 * Ability to partner with operations, leadership, and technical teams to improve customer experience, * Experience with Talkdesk Copilot, Autopilot, or other AI-powered contact center tools
 * Experience implementing digital channels such as chat or messaging
 * Knowledge of workforce management concepts and tools
 * Healthcare industry experience is highly preferred
 * Strong communication and customer-facing skills

## Description

Leadership
Automation, Communication
Network Routing
Customer Service
Digital Channels
Business Valuation
Workflow Management
Workforce Management
Full Stack Development
Artificial Intelligence
Business Transformation
Contact Center Operations
Interactive Voice Response
Troubleshooting (Problem Solving), Our client is seeking a Talkdesk Administrator/Engineer to support and enhance its cloud contact center environment. This individual will serve as the subject matter expert for Talkdesk, helping drive strategic initiatives focused on automation, AI, digital engagement, and workforce optimization.

This is an opportunity to join a growing team that is investing heavily in modern contact center technologies and customer experience improvements.

What You'll Be Doing

 * Administer, configure, and maintain the Talkdesk platform
 * Support daily operations, troubleshooting, and platform enhancements
 * Design and optimize call routing, IVRs, queues, and user configurations
 * Partner with business stakeholders to gather requirements and implement solutions
 * Support AI initiatives utilizing Talkdesk Copilot and Autopilot capabilities
 * Assist with the rollout of chat as an additional customer interaction channel
 * Improve workforce management utilization and reporting capabilities
 * Monitor system performance and recommend enhancements
 * Collaborate with vendors and internal teams on integrations and upgrades
 * Develop documentation, training materials, and best practices, Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.
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