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# Client Solutions Specialist

- **Company:** Circana, LLC.
- **Location:** United States (Remote available)
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Artificial Intelligence, Confluence, JIRA, Configuration Management, Document Management Systems, Issue Tracking Systems, JSON, Bug Reporting, Data Analytics, Low-code
- **Published:** May 22, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=de0687e599d2b3dd

## About the Role

Do you have experience in Tooling?, We are seeking a driven and detail-oriented individual to own the client configuration of Emiri, our Liquid AI-driven natural language tool. You'll work closely with product, engineering, and client success teams configure and deploy clients as well as scale Emiri across all Circana industries, markets, and datasets globally. You'll play a key role in ensuring the configuration platform is aligned with both technical requirements and user needs. You'll also play a key role in guiding users - internally and externally - through setup, testing, and best practices., * Familiarity with Circana tools, including Unify+, model/report building, and ideally Emiri

 * Experience in configuration management, technical product operations, or client solutions roles
 * Strong organizational skills to support multiple client configurations and maintain flawless on-time delivery and service levels
 * Experience with generative AI tools (e.g., OpenAI, Claude)
 * Strong communication abilities, especially in simplifying technical concepts for non-technical users and collaborating across teams
 * Tech-curious mindset, comfortable learning prompt engineering and system behavior, with a process-driven approach to managing issues, QA, and feedback loops
 * Experience using tools like Jira, Confluence, or similar issue tracking and documentation systems
 * Multilingual with proficiency in French, German, Spanish, and/or Italian (preferred)
 * Working knowledge of JSON and strong attention to structure and formatting (preferred)
 * Exposure to low-code/no-code platforms or custom internal tooling (preferred)
 * Experience working with UX/UI teams or providing user-centered feedback on tools (preferred)
 * 5+ years of experience in data analytics and reporting

Circana Behaviors

## Description

* Own client configuration and deployment of Emiri
 * Understand and support Emiri's configuration dependencies, including prompt templates and setup requirements
 * Design UI mockups or flow diagrams and translate feedback into actionable stories or bug reports for the development team
 * Document and maintain guidance around configuration processes, tips, and "how-to" documentation for internal use
 * Collaborate with client success and client teams to support their understanding of configuration needs and guiding them in effective prompting
 * Drive root cause analysis of issues to surface opportunities to improve scalability and user friendliness of the configuration tool
 * Coach commercial teams on the configuration and functionality of Liquid AI; support key client meetings and demos
 * Test new enhancements or fixes prior to release to ensure quality and expected behavior


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