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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Avaya Contact Center Engineer - **Company:** BCforward - **Location:** Jersey City, NJ, United States - **Experience:** Expert - **Salary:** $153,234.0 - **Contract:** Temporary contract - **Skills:** VoIP, Collaborative Software, Computer Telephony Integration, Trunking, H.323 Protocol, Integrated Services Digital Networks, Microsoft Visio, Microsoft PowerPoint, Session Manager SubSystems, Wide Area Networks, Information Technology, Media Servers - **Published:** July 17, 2026 - **Apply:** https://www.dice.com/job-detail/c5eb30fb-8369-4fb8-bcba-2379d29d03d9 ## About the Role We are seeking a Senior VoIP / Contact Center Engineer (Avaya) to join our dynamic team within the Real-Time Collaboration Contact Center Engineering organization. The ideal candidate will have strong experience in Avaya Contact Center and Voice platforms and a proven ability to engineer, implement, and support large-scale, high-availability contact center solutions that meet near-zero downtime objectives. This role requires onsite presence and an ASAP start., * Avaya Voice / Contact Center platforms: Avaya Communication Manager (ACM), Session Manager, System Manager, AES, CMS, Media Servers. * Call center engineering with ACD/PBX programming, IVR, vectors, adjunct routing, and call flows. * VoIP and networking: SIP, RTP/RTCP, H.323; QoS configuration, jitter analysis, bandwidth optimization; LAN/WAN fundamentals. * Infrastructure and integration: SBCs, SIP trunking, ISDN/PRI, CTI integrations in multi-layered enterprise environments. * Documentation and communication using Visio and PowerPoint with executive-ready deliverables. * Strong program delivery skills including timeline creation, dependency management, and execution tracking. * Effective communication with senior leadership and technical teams; strong analytical and troubleshooting ability. * Experience working across globally distributed teams. * Experience level: 8+ years in Contact Center/VoIP engineering; 7+ years hands-on with enterprise voice solutions; Bachelor's degree in Telecommunications, Computer Science, or related field, or equivalent experience. Preferred Skills: * Certificate lifecycle management with platforms such as Venafi. * License management across the Avaya Aura stack including tracking, compliance, optimization, and vendor coordination for entitlements and renewals. * Exposure to Intrado E911 solutions and familiarity with NICE call recording platforms. * Knowledge of TCP/IP deep-dive troubleshooting. ## Description * Lead implementation and configuration of Avaya Contact Center solutions per approved designs. * Partner with program delivery teams to define timelines, milestones, and execution plans. * Support business initiatives and ensure alignment with enterprise architecture standards. * Provide structured status updates and risk articulation to senior leadership. * Develop and maintain engineering documentation including build guides, configuration standards, BOMs, cost estimates, and infrastructure placement requests. * Deliver L3/L4 engineering support for complex, integrated voice environments. * Create and maintain installation, configuration, and operational procedures for Avaya platforms. * Participate in cross-functional design and troubleshooting with voice, network, and application teams. ## Related Videos - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) - [Trunk-Based Development at Scale: Real-World Insights from a High-Traffic Luxury E-Commerce Platform](https://www.wearedevelopers.com/videos/1435-trunk-based-development-at-scale-real-world-insights-from-a-high-traffic-luxury-e-commerce-platform) - [Getting under the skin: The Social Engineering techniques](https://www.wearedevelopers.com/videos/38-getting-under-the-skin-the-social-engineering-techniques) - [Closing Keynote by Joel Spolsky](https://www.wearedevelopers.com/videos/615-closing-keynote-by-joel-spolsky) - [The Vonage Trivia Voyage: Quiz Your Way to the Top!](https://www.wearedevelopers.com/videos/1077-the-vonage-trivia-voyage-quiz-your-way-to-the-top) - [100 times more frequent deployments: How did we create a high performance team?](https://www.wearedevelopers.com/videos/1069-100-times-more-frequent-deployments-how-did-we-create-a-high-performance-team) ## Related Articles - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [5 Reasons Why Attending Conferences in 2026 Matters More Than You Think](https://www.wearedevelopers.com/magazine/692-5-reasons-why-attending-conferences-in-2026-matters-more-than-you-think) - [Why Attend a Developer Event in 2026?](https://www.wearedevelopers.com/magazine/688-why-attend-a-developer-event-in-2026) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [What Makes WeAreDevelopers World Congress Different From Every Other Tech Event?](https://www.wearedevelopers.com/magazine/701-what-makes-wearedevelopers-world-congress-different-from-every-other-tech-event)